8x8 Contact Center vs Puzzel Customer Service Platform
8x8 Contact Center
8x8.com
Puzzel Customer Service Platform
puzzel.comSide by side
| Figure | 8x8 Contact Center | Puzzel Customer Service Platform |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Omnichannel Contact Center Software | 8.3 (#12) | 6.9 (#31) |
| APIs | Contact Center APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting. | Puzzel describes its cloud-based platform as having open APIs for integration with existing IT infrastructure, including CRM systems. |
| Channels | The platform supports voice, chat, email, SMS, RCS, video, and social channels. | The platform supports voice, chat, messaging, and email, with omnichannel routing listed in its packages. |
| Founded | 1987 | 1998 |
| Headquarters | Campbell, California, United States | Oslo, Norway |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among tools it integrates with. |
| Purpose | 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. | Puzzel’s CX ecosystem brings customer conversations, channels, processes, and data together to help organisations deliver customer service. |
| Security | 8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. | Puzzel says its operational and development processes are certified against ISO 9001:2015 and ISO 27001:2013 standards. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | Puzzel’s Help Centre offers product documentation and help resources, system status, and ticket submission and tracking. |
Plans
Puzzel Customer Service Platform
- ImpressPriced on request
- PowerPriced on request
- ResolvePriced on request
In their own words
8x8 Contact Center
8x8 Contact Center brings agents, tools, and customer interactions into one contact center platform. It supports voice, chat, email, SMS, RCS, video, and social channels, with inbound calling, outbound dialing, and an IVR builder. AI capabilities include conversational AI, agent assistance, routing, and self-service flows. Supervisors can use speech analytics, unified interaction data, and a supervisor workspace. Workforce features cover forecasting, scheduling, and tracking. Out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and 8x8's local CRM, with functions such as screen pops, click-to-dial, chat management, and single sign-on. APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting. 8x8 describes role-based access, SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. Pricing is custom and requires a quote from sales; no free plan is listed.
Puzzel Customer Service Platform
Puzzel Customer Service Platform has no write-up on Specifiction yet; its figures are above.