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SPECIFICTION
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Puzzel Customer Service Platform

puzzel.com

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Spec score 6.9 #31 of 36 in Omnichannel Contact Center Software

Spec sheet

Purpose
Puzzel’s CX ecosystem brings customer conversations, channels, processes, and data together to help organisations deliver customer service.Read 3 Oct 2026 · puzzel.com
Intended users
Puzzel describes Resolve as suited to organisations upgrading from PBX systems or operating voice-based contact centres, and Power as suited to organisations seeking stronger manager capabilities and data-driven improvement.Read 3 Oct 2026 · puzzel.com
Integrations
Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among tools it integrates with.Read 3 Oct 2026 · puzzel.com
Security
Puzzel says its operational and development processes are certified against ISO 9001:2015 and ISO 27001:2013 standards.Read 3 Oct 2026 · puzzel.com
Support
Puzzel’s Help Centre offers product documentation and help resources, system status, and ticket submission and tracking.Read 3 Oct 2026 · puzzel.com
Headquarters
Oslo, NorwayRead 28 Sep 2026 · puzzel.com
Founded
1998Read 23 Sep 2026 · puzzel.com
AI tools
The ecosystem includes virtual agents, agent Co-Pilot, live call summaries, and conversational intelligence.Read 3 Oct 2026 · puzzel.com
APIs
Puzzel describes its cloud-based platform as having open APIs for integration with existing IT infrastructure, including CRM systems.Read 3 Oct 2026 · puzzel.com
Case management
Puzzel Case Management provides ticketing to track and manage customer queries and is described as an add-on to the CX Platform.Read 3 Oct 2026 · puzzel.com
Channels
The platform supports voice, chat, messaging, and email, with omnichannel routing listed in its packages.Read 3 Oct 2026 · puzzel.com
Company history
Puzzel says it started in Norway in 1998 with the ambition to become Europe’s leading provider of CX solutions.Read 3 Oct 2026 · puzzel.com
Data protection
Puzzel says it provides services to help customers comply with GDPR and embeds privacy and personal-data handling in its development and service-maintenance processes.Read 3 Oct 2026 · puzzel.com
Package pricing
The packages page directs prospective customers to discuss pricing and package fit with Puzzel’s team; it does not display prices.Read 3 Oct 2026 · puzzel.com

Plans and prices

Impress Priced on request Voice · chat · messaging · email · omnichannel routing · reporting · add-ons available Read 3 Oct 2026 · puzzel.com
Power Priced on request Voice · chat · messaging · email · omnichannel routing · workforce management · knowledge management · add-ons available Read 3 Oct 2026 · puzzel.com
Resolve Priced on request Voice · silent monitoring · call recording · basic IVR · agent assist · MS Teams integration · reporting · add-ons available Read 3 Oct 2026 · puzzel.com

Every Puzzel Customer Service Platform plan and price →

Where Specifiction places it

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