Tech riderRev. 3 Oct 2026
Puzzel Customer Service Platform
- 1Runs onAPI, Web
- 2Voice channelYes
- 3Digital channelschat, email, messaging, SMS, video, social media
- 4Workforce managementYes
- 5Outbound dialerYes
- 6AI agent assistanceYes
- 7Interaction recordingYes
7 lines stated Written from the maker's own pages: puzzel.com
Overview
Puzzel Customer Service Platform is ranked #32 of 38 in omnichannel contact center software on Specifiction. It runs on API, Web.
Puzzel Customer Service Platform plans and pricing
All plansImpress Voice · chat · messaging · email · omnichannel routing · reporting · add-ons available puzzel.com · 3 Oct 2026
Resolve Voice · silent monitoring · call recording · basic IVR · agent assist · MS Teams integration · reporting · add-ons available puzzel.com · 3 Oct 2026
Power Voice · chat · messaging · email · omnichannel routing · workforce management · knowledge management · add-ons available puzzel.com · 3 Oct 2026
Compared on omnichannel contact center software
- Voice channel
- Yespuzzel.com
- Digital channels
- chat, email, messaging, SMS, video, social mediapuzzel.com
- Workforce management
- Yespuzzel.com
- Outbound dialer
- Yespuzzel.com
- AI agent assistance
- Yespuzzel.com
- Interaction recording
- Yespuzzel.com
Facts
- Purpose
- Puzzel’s CX ecosystem brings customer conversations, channels, processes, and data together to help organisations deliver customer service.puzzel.com · 3 Oct 2026
- Channels
- The platform supports voice, chat, messaging, and email, with omnichannel routing listed in its packages.puzzel.com · 3 Oct 2026
- AI tools
- The ecosystem includes virtual agents, agent Co-Pilot, live call summaries, and conversational intelligence.puzzel.com · 3 Oct 2026
- Case management
- Puzzel Case Management provides ticketing to track and manage customer queries and is described as an add-on to the CX Platform.puzzel.com · 3 Oct 2026
- Integrations
- Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among tools it integrates with.puzzel.com · 3 Oct 2026
- APIs
- Puzzel describes its cloud-based platform as having open APIs for integration with existing IT infrastructure, including CRM systems.puzzel.com · 3 Oct 2026
- Security
- Puzzel says its operational and development processes are certified against ISO 9001:2015 and ISO 27001:2013 standards.puzzel.com · 3 Oct 2026
- Data protection
- Puzzel says it provides services to help customers comply with GDPR and embeds privacy and personal-data handling in its development and service-maintenance processes.puzzel.com · 3 Oct 2026
- Support
- Puzzel’s Help Centre offers product documentation and help resources, system status, and ticket submission and tracking.puzzel.com · 3 Oct 2026
- Package pricing
- The packages page directs prospective customers to discuss pricing and package fit with Puzzel’s team; it does not display prices.puzzel.com · 3 Oct 2026
- Company history
- Puzzel says it started in Norway in 1998 with the ambition to become Europe’s leading provider of CX solutions.puzzel.com · 3 Oct 2026
Company
- Headquarters
- Oslo, Norwaypuzzel.com · 28 Sept 2026
Best Puzzel Customer Service Platform alternatives
See all 20 All accessCh 01 Webex App Free planAndroidiOS Free to start7.7 All accessCh 02 Daktela Contact Center Free trialAndroidAPI from €12/mo7.4 All accessCh 03 Qiscus Free trialAndroidiOS from $115/mo7.4 All accessCh 04 Zoom Scheduler WebWindows 7.3 All accessCh 05 Amazon Connect Free trialAndroidAPI 7.2 All accessCh 06 Mitel Secure Cloud AndroidiOS 7.2
Where it ranks on Specifiction
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Sources
- puzzel.com/platform· checked 3 Oct 2026
- puzzel.com/packages· checked 3 Oct 2026
- puzzel.com/platform/case-management/ticketing· checked 3 Oct 2026
- puzzel.com/platform/integrations· checked 3 Oct 2026
- puzzel.com/reduce-it-complexity· checked 3 Oct 2026
- puzzel.com/trust-centre· checked 3 Oct 2026
- puzzel.com/help· checked 3 Oct 2026
- puzzel.com/about· checked 3 Oct 2026
- puzzel.com· checked 28 Sept 2026