Abby vs Anserve
Abby
abby.com
Anserve
anserve.comSide by side
| Figure | Abby | Anserve |
|---|---|---|
| Price from | $165/mo | $25/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Virtual Receptionist Services | 8.6 (#3) | 7.9 (#12) |
| Founded | 2005 | 1969 |
| Headquarters | Las Vegas, Nevada, United States | Butler, New Jersey, United States |
| Integrations | Abby lists 157 native integrations and says it will build an integration that is not listed during onboarding at no charge. | Anserve says it works with a variety of CRMs, scheduling platforms, and dispatch systems within existing workflows. |
| Languages | The AI receptionist supports English and Spanish, which are included with the service. | Anserve offers English and Spanish support and translation services for more than 200 other languages. |
| Service | Abby provides virtual receptionist answering through human receptionists, AI, or a mix of both. | Anserve provides 24/7 live answering and contact center services for managing calls, scheduling appointments, dispatching emergencies, and supporting customers. |
Plans
Abby
- STARTER$165 a month
- essential$329 a month
- PROFESSIONAL$599 a month
- Growth$1,380 a month
- ENTERPRISEPriced on request
In their own words
Abby
Abby is a virtual receptionist service that answers business calls through human receptionists, AI, or both. Its AI receptionist can answer questions, screen and transfer calls, take messages, and book appointments around the clock. Plans include 24/7 coverage, and customers can set answering hours without a weekend upcharge. STARTER costs $165 a month and includes 50 Abby Minutes; essential includes 100, PROFESSIONAL 200, and Growth 500. AI answering uses half an Abby Minute per minute of call time, while human answering uses one; usage beyond the plan allowance is billed at that plan’s Abby Minute rate. AbbyGO and the portal provide call summaries, transcripts, recordings, sentiment scores, call tags, and caller blocking. The AI receptionist supports English and Spanish. Abby lists 157 native integrations and says it will build an unlisted integration during onboarding at no charge. Plans include white-glove onboarding and ongoing support. HIPAA compliance options are listed for human answering only. AbbyGO is available on iOS and Android, alongside web access.