Abby vs Upfirst
Abby
abby.comUpfirst
upfirst.aiSide by side
| Figure | Abby | Upfirst |
|---|---|---|
| Price from | $165/mo | $24.95/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 5 | 5 |
| Spec score · Virtual Receptionist Services | 8.6 (#3) | 7.5 (#28) |
| Headquarters | Las Vegas, Nevada, United States | Miami, Florida, United States |
| Integrations | Abby lists 157 native integrations and says it will build an integration that is not listed during onboarding at no charge. | The integrations page lists Acuity Scheduling, Calendly, Clio, Google Calendar, Make, Outlook, Square, Zapier, and custom integrations. |
| Languages | The AI receptionist supports English and Spanish, which are included with the service. | Upfirst says it speaks English, Spanish, and more than 35 other languages. |
| Support | Abby says each plan includes white-glove onboarding and ongoing support. | Human support is available Monday through Friday, 9 a.m. to 6 p.m. Eastern Time; an AI assistant is available on weekends, and Pro and Scale include priority support. |
Plans
Abby
- STARTER$165 a month
- essential$329 a month
- PROFESSIONAL$599 a month
- Growth$1,380 a month
- ENTERPRISEPriced on request
Upfirst
- Starter$24.95 a month
- Premium$59.95 a month
- Pro (Most popular)$159.95 a month
- Scale$299 a month
- CustomPriced on request
In their own words
Abby
Abby is a virtual receptionist service that answers business calls through human receptionists, AI, or both. Its AI receptionist can answer questions, screen and transfer calls, take messages, and book appointments around the clock. Plans include 24/7 coverage, and customers can set answering hours without a weekend upcharge. STARTER costs $165 a month and includes 50 Abby Minutes; essential includes 100, PROFESSIONAL 200, and Growth 500. AI answering uses half an Abby Minute per minute of call time, while human answering uses one; usage beyond the plan allowance is billed at that plan’s Abby Minute rate. AbbyGO and the portal provide call summaries, transcripts, recordings, sentiment scores, call tags, and caller blocking. The AI receptionist supports English and Spanish. Abby lists 157 native integrations and says it will build an unlisted integration during onboarding at no charge. Plans include white-glove onboarding and ongoing support. HIPAA compliance options are listed for human answering only. AbbyGO is available on iOS and Android, alongside web access.