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SPECIFICTION
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Upfirst

upfirst.ai

From $24.95/mo Free trial WebAPI
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Spec score 7.5 #28 of 36 in Virtual Receptionist Services

Spec sheet

Product
Upfirst is an AI answering service and virtual receptionist that answers business calls around the clock.Read 5 Oct 2026 · upfirst.ai
Intended users
Upfirst describes itself as an answering service for small businesses and highlights use cases including law firms, real estate, and property management.Read 5 Oct 2026 · upfirst.ai
Trial
The free trial provides full access to every feature in the selected plan for 14 days, with no commitment.Read 5 Oct 2026 · upfirst.ai
Integrations
The integrations page lists Acuity Scheduling, Calendly, Clio, Google Calendar, Make, Outlook, Square, Zapier, and custom integrations.Read 5 Oct 2026 · upfirst.ai
Security
Upfirst publishes a security disclosure policy asking researchers to report vulnerabilities by email and avoid accessing or modifying other users’ data.Read 5 Oct 2026 · upfirst.ai
Compliance
The Custom plan lists Business Associate Agreements for HIPAA-regulated businesses.Read 5 Oct 2026 · upfirst.ai
Support
Human support is available Monday through Friday, 9 a.m. to 6 p.m. Eastern Time; an AI assistant is available on weekends, and Pro and Scale include priority support.Read 5 Oct 2026 · upfirst.ai
Headquarters
Miami, Florida, United StatesRead 28 Sep 2026 · upfirst.ai
Appointments
The receptionist can check calendar availability and book appointments directly into supported calendars.Read 5 Oct 2026 · upfirst.ai
Call handling
It can collect caller details, answer common questions, summarize calls, and provide transcripts and recordings by email or SMS.Read 5 Oct 2026 · upfirst.ai
Call routing
It can transfer calls to the appropriate person with a warm handoff.Read 5 Oct 2026 · upfirst.ai
CRM connection
Custom Actions can connect to any CRM that offers an API, and Zapier connects it to thousands of apps.Read 5 Oct 2026 · upfirst.ai
Languages
Upfirst says it speaks English, Spanish, and more than 35 other languages.Read 5 Oct 2026 · upfirst.ai
Phone number
Every plan includes a phone number, and customers can forward an existing cell, landline, or VoIP number without porting.Read 5 Oct 2026 · upfirst.ai
Spam and billing
Spam, telemarketing, robocalls, calls under 15 seconds, and calls where the caller never speaks do not count toward the plan or incur charges.Read 5 Oct 2026 · upfirst.ai

Plans and prices

Starter $24.95 a month $24.95 / month; annual option shown as $20 / month, save 20% 30 calls · $1.50 per additional call Read 5 Oct 2026 · upfirst.ai
Premium $59.95 a month $59.95 / month; annual option shown as $48 / month, save 20% 90 calls · $1 per additional call Read 5 Oct 2026 · upfirst.ai
Pro (Most popular) $159.95 a month $159.95 / month; annual option shown as $128 / month, save 20% 300 calls · $.75 per additional call Read 5 Oct 2026 · upfirst.ai
Scale $299 a month $299 / month; annual option shown as $240 / month, save 20% 600 calls · $.70 per additional call Read 5 Oct 2026 · upfirst.ai
Custom Priced on request Volume pricing, tailored to you More than 600 calls · volume discounts · priority support · BAAs for compliance Read 5 Oct 2026 · upfirst.ai

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