PATLive vs Upfirst
PATLive
patlive.comUpfirst
upfirst.aiSide by side
| Figure | PATLive | Upfirst |
|---|---|---|
| Price from | $19/mo | $24.95/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 16 | 5 |
| Spec score · Virtual Receptionist Services | 8.7 (#2) | 7.5 (#28) |
| Integrations | Listed native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce, and Freshsales; AppFolio is listed as a Zapier integration. | The integrations page lists Acuity Scheduling, Calendly, Clio, Google Calendar, Make, Outlook, Square, Zapier, and custom integrations. |
| Support | Customers can contact Customer Care by phone, email, or chat to update call handling instructions; updates typically take 24 business hours, with urgent changes eligible for expedited handling. | Human support is available Monday through Friday, 9 a.m. to 6 p.m. Eastern Time; an AI assistant is available on weekends, and Pro and Scale include priority support. |
Plans
PATLive
- Live Chat 25 chats$19 a month
- Live Outbound Calls 25 outreaches$19 a month
- Live Web Chats — Pay as you go$19 a month
- Outbound Calls — Pay as you go$19 a month
- Live Call Answering 50 minutes$49 a month
- Live Call Answering — Pay as you go$49 a month
- Live Call Answering 100 minutes$99 a month
- Live Call Answering — 50 minutes$99 a month
- Live Web Chats — 25 chats$149 a month
- Live Call Answering — 100 minutes$189 a month
Upfirst
- Starter$24.95 a month
- Premium$59.95 a month
- Pro (Most popular)$159.95 a month
- Scale$299 a month
- CustomPriced on request
In their own words
PATLive
PATLive provides live call answering, website chat and outbound calling for businesses. Its live answering and chat are handled by people rather than AI or bots, and both are available 24 hours a day, every day, including weekends and holidays. Plans include call screening and transfers, message taking, lead collection, appointment scheduling, emergency dispatch and bilingual support. Web and mobile apps handle calls and messages, business calling and texting, call routing and team users. A reporting dashboard provides interaction charts, recordings, filters and data export. Listed native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce and Freshsales; AppFolio is listed as a Zapier integration. The service runs on Android, iOS and web. There is no free plan; live call answering starts at $49 a month, and a 14-day trial is available. Monthly minutes do not roll over, and overages are billed according to the selected plan. Outbound calls are limited to weekdays from 8 a.m. to 6 p.m. Eastern Time and to opted-in people or existing business contacts.