Acefone vs CloudTalk AI Voice Agent
Acefone
acefone.comCloudTalk AI Voice Agent
cloudtalk.ioSide by side
| Figure | Acefone | CloudTalk AI Voice Agent |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 8 |
| Spec score · Business Phone Systems | 9.2 (#6) | 8.5 (#45) |
| Spec score · Cloud PBX Software | 9.3 (#1) | 9.1 (#2) |
| API authentication | API requests use bearer tokens, with JWT access tokens documented as one-hour tokens unless unlimited lifetime is enabled by support. | API requests use an Access Key ID and Secret with HTTP Basic Authentication against api.cloudtalk.io; API access starts on the Essential plan. |
| Company identity | Acefone's documentation identifies Servetel Infocomm Private Limited as the operator of the platform and its APIs. | Crunchbase lists the legal name as CloudTalk.io, Inc., founded by Martin Malych and Viktor Vanek in 2016. |
| Founded | 2019 | 2016 |
| Free plan | No | No |
| Integrations | Listed integrations include Zoho, Salesforce, Microsoft Dynamics 365, HubSpot, Freshworks, Freshdesk, Zendesk, Bitrix24, LeadSquared, Kapture, Microsoft Teams and Google Workspace. | CloudTalk lists more than 95 standard CRM, helpdesk and ATS integrations, including HubSpot, Salesforce, Pipedrive, Zendesk, Zoho, Intercom and Zapier. |
| Rating on G2 | 4.8 out of 5 from 32 reviews | 4.4 out of 5 from 1,939 reviews |
| Rating on GetApp | 4.6 out of 5 from 135 reviews | 4.4 out of 5 from 271 reviews |
| Rating on Trustpilot | 3.6 out of 5 from 388 reviews | 4.2 out of 5 from 867 reviews |
| Security and compliance | Acefone states it holds ISO 27001:2013 and SOC 2 Type 2 certification and is CERT-IN VAPT tested. | CloudTalk states that it is SOC 2 Type 2 and ISO/IEC 27001 compliant and supports GDPR, CCPA, HIPAA, PCI-DSS, and the EU-US Data Privacy Framework. |
| Security controls | Acefone lists role-based access, two-factor authentication, end-to-end encryption, IP whitelisting and secure SIP trunking. | CloudTalk says it performs annual penetration testing, maintains disaster recovery, supports DPA agreements, deletes customer data on request and publishes subprocessors. |
| Support | The Professional plan includes 24x7 chat support and 16x5 call support; Ultra includes 24x7 chat and call support. | CloudTalk pricing states that 24/7 chat and email support is included in all plans. |
| What it does | Acefone provides cloud business communications including VoIP, contact-center software, omnichannel interactions, campaigns and communication APIs. | CloudTalk combines a cloud business phone system with autonomous AI voice agents for inbound and outbound calls. |
Plans
Acefone
- Professional₹1,599 a month
- Ultra₹1,999 a month
- EnterprisePrice not published
- Toll Free Number$4.99 a month
- Professional$19.99 a month
- Ultra$29.99 a month
- Professional (Contact Center Studio, India)₹1,599 a month
- Ultra (Contact Center Studio, India)₹1,999 a month
- Enterprise (Contact Center Studio)Priced on request
CloudTalk AI Voice Agent
- AI Specialist$349 a month
- Custom€0.15 a month
- Starter$25 a month
- AI Receptionist (US pricing stated on page)$99 a month
- AI Voice Agents add-on$99 a month
- AI Specialist$349 a month
- AI Specialist (US pricing stated on page)$349 a month
- AI ReceptionistPrice not published
In their own words
CloudTalk AI Voice Agent
CloudTalk AI Voice Agent combines business calling with AI agents for inbound and outbound calls, with the option to hand calls to a human agent. AI Receptionist can answer frequently asked questions, route callers, collect contact details, take messages, and block spam and robocalls. AI Specialist adds identity authentication, multi-step issue resolution, payment and invoice handling, calendar synchronization, rescheduling, and call analytics. The service lists support for more than 60 languages; AI Receptionist understands more than 70 languages and accents. It integrates with systems including Salesforce, Zendesk, HubSpot, Pipedrive, and Zoho CRM, and offers an API, webhooks, workflow automation, Zapier, and Make for custom connections. CloudTalk lists browser and desktop access, along with iOS and Android apps. Pricing includes AI Receptionist at $99 a month for 200 minutes and AI Specialist at $349 a month for 1,000 minutes; a 14-day trial is listed.