Acefone vs PBXware
Acefone
acefone.comPBXware
bicomsystems.comSide by side
| Figure | Acefone | PBXware |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 9 | 3 |
| Spec score · Business Phone Systems | 9.2 (#6) | 8.3 (#58) |
| Auto attendant | An auto-attendant acts as a virtual receptionist that greets callers and routes them. | Yes |
| Business numbers | multiple | multiple |
| Call routing | custom | custom |
| Desktop and mobile apps | Yes | Yes |
| Founded | 2019 | 2003 |
| Product | Acefone describes itself as a cloud-based communications provider for businesses, with AceX products including Interactions Hub, API Connect, and Campaigns. | PBXware is a software PBX that brings voice, video, contact center features and meetings together in one platform. |
| Support | The Professional plan includes 24x7 chat support and 16x5 call support; Ultra includes 24x7 chat and call support. | The Business Edition page says its support team is available around the clock. |
Plans
Acefone
- Professional₹1,599 a month
- Ultra₹1,999 a month
- EnterprisePrice not published
- Toll Free Number$4.99 a month
- Professional$19.99 a month
- Ultra$29.99 a month
- Professional (Contact Center Studio, India)₹1,599 a month
- Ultra (Contact Center Studio, India)₹1,999 a month
- Enterprise (Contact Center Studio)Priced on request
In their own words
PBXware
PBXware is a software PBX that brings voice, video, contact center features and meetings into one platform. Listed phone capabilities include multiple business numbers, an auto attendant, custom call routing and voicemail transcription. Communications features include audio conferencing, instant messaging, video calls, fax, presence, screen pop and screen sharing. The product is offered in Multi-Tenant, Business and Contact Center editions, with hosted and on-premise deployment. Multi-Tenant Edition lets operators manage multiple customers from one installation and add users or services as needed. The Contact Center solution supports voice, SMS, email, live chat, Facebook Messenger and WhatsApp. Named CRM integrations include Salesforce, SugarCRM, Zendesk, Zoho and Microsoft Dynamics. The developer portal describes a REST API, real-time event publisher, SDKs and ARI applications. PBXware is listed for web, Windows, macOS, iOS, Android and Linux, as well as self-hosted use. Bicom Systems says the software supports most IP phones, automated provisioning, busy lamp field and hot desking, and includes call encryption. The plans page lists Core, CX Lite and CX Pro but does not state their prices; pricing is on request. The maker says it launched PBXware in September 2004.