Acefone vs Sonetel
Acefone
acefone.comSonetel
sonetel.comSide by side
| Figure | Acefone | Sonetel |
|---|---|---|
| Price from | — | $9.95/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Business Phone Systems | 9.2 (#6) | 8.8 (#21) |
| Auto attendant | An auto-attendant acts as a virtual receptionist that greets callers and routes them. | Yes |
| Business numbers | multiple | multiple |
| Call routing | custom | custom |
| Desktop and mobile apps | Yes | Yes |
| Free plan | No | Yes |
| Included users | 6 | 1 |
| Integrations | Listed integrations include Zoho, Salesforce, Microsoft Dynamics 365, HubSpot, Freshworks, Freshdesk, Zendesk, Bitrix24, LeadSquared, Kapture, Microsoft Teams and Google Workspace. | Sonetel offers a Zapier integration that can start phone calls from automated workflows. |
| Product | Acefone describes itself as a cloud-based communications provider for businesses, with AceX products including Interactions Hub, API Connect, and Campaigns. | Sonetel provides virtual business phone numbers and AI-powered communication for entrepreneurs. |
| Support | The Professional plan includes 24x7 chat support and 16x5 call support; Ultra includes 24x7 chat and call support. | The privacy policy lists telephone, chat, and email as ways customers can contact customer service. |
Plans
Acefone
- Professional₹1,599 a month
- Ultra₹1,999 a month
- EnterprisePrice not published
- Toll Free Number$4.99 a month
- Professional$19.99 a month
- Ultra$29.99 a month
- Professional (Contact Center Studio, India)₹1,599 a month
- Ultra (Contact Center Studio, India)₹1,999 a month
- Enterprise (Contact Center Studio)Priced on request
Sonetel
- BasicFree
- Premium$9.95 a month
- Business$29.95 a month
- BasicPrice not published
In their own words
Sonetel
Sonetel provides virtual business phone numbers and AI-powered communication for entrepreneurs. Its numbers are available in 78 countries, and incoming calls can ring across a user's devices. On paid plans, outgoing calls can display the business number. Sonetel describes AI voicemail and call summaries; summaries can include decisions, actions and a drafted follow-up email. Its Basic plan is free and includes SMS-to-email, incoming calls in the Sonetel app and user voicemail. Premium costs $9.95 a month when billed annually, with one free phone number per user, calls to 40+ countries, caller ID, transcription and recording. Business costs $29.95 a month when billed annually and includes five free phone numbers per user and those listed calling features, as well as team features and voice response menus. Premium includes 2,000 free call and forwarding minutes per user per month; Business includes 4,000, with one concurrent outbound call per user within the free allowance. Sonetel offers custom call routing, an auto attendant, desktop and mobile apps, and a Zapier integration for starting calls from automated workflows. Access includes Android, iOS, Linux, macOS, web, Windows and an API. The company is headquartered in Stockholm, Sweden, and its services launched in 2009.