Acefone vs Zoho Voice
Acefone
acefone.comZoho Voice
zoho.comSide by side
| Figure | Acefone | Zoho Voice |
|---|---|---|
| Price from | — | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 14 |
| Spec score · Business Phone Systems | 9.2 (#6) | 9.1 (#11) |
| Call queues | The platform queues incoming calls and routes them to available executives in first-come order. | Queues can route calls simultaneously or sequentially and expose queue performance measures such as wait time and call duration. |
| Company facts | LinkedIn lists Acefone as privately held, founded in 2019, headquartered in Gurgaon, Haryana, with 201–500 employees. | Zoho Corporation is privately held, headquartered in Chennai, India, and LinkedIn lists the company size as 10,001 or more employees. |
| Data retention | Call and message detail records remain fully available for three months, archived through month twelve, then permanently deleted; recording retention follows the subscribed plan. | For deleted or inactive account data, the stated retention period is generally 90 days before removal from the active database, followed by permanent deletion from backups after another 90 days. |
| Founded | 2019 | 1996 |
| Free plan | No | Yes |
| Integrations | Listed integrations include Zoho, Salesforce, Microsoft Dynamics 365, HubSpot, Freshworks, Freshdesk, Zendesk, Bitrix24, LeadSquared, Kapture, Microsoft Teams and Google Workspace. | Native integrations include Zoho CRM, Desk, Recruit, Bigin, Meeting, Cliq, Zoho One and ManageEngine ServiceDesk Plus. |
| Praise: support | Independent reviewers repeatedly praise helpful onboarding, responsive support staff and hands-on setup assistance. | Independent reviewers commonly describe support as responsive or helpful, with GetApp users rating customer support 4.2 out of 5. |
| Public API | The API reference documents REST endpoints for users, calls, IVR, SMS, call notes, numbers, campaigns and call-detail records. | REST APIs use HTTPS and OAuth 2.0 and cover users, contacts, business hours, queues, call logs, power dialer, agent status, recordings, transcription, SMS and integrations. |
| Rating on Apple App Store | 3.9 out of 5 from 9 ratings | 4.4 out of 5 from 397 ratings for ZDialer by Zoho Voice in the US store. |
| Rating on Capterra | 4.6 out of 5 from 135 reviews | 4.0 out of 5 from 46 reviews. |
| Rating on GetApp | 4.6 out of 5 from 135 reviews | 4.0 out of 5 from 46 verified reviews. |
| Security and compliance | Acefone states it holds ISO 27001:2013 and SOC 2 Type 2 certification and is CERT-IN VAPT tested. | Zoho Voice states that it is GDPR compliant and certified for ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 2 Type II, ISO 9001, and ENS at medium level. |
| Support | The Professional plan includes 24x7 chat support and 16x5 call support; Ultra includes 24x7 chat and call support. | The plan comparison lists 24/5 call, chat, and email support across plans, with priority support listed for Contact Center. |
| Trial | Professional and Ultra include a seven day free trial with limited calling. | The pricing page offers a 15-day free trial without requiring a credit card. |
Plans
Acefone
- Professional₹1,599 a month
- Ultra₹1,999 a month
- EnterprisePrice not published
- Toll Free Number$4.99 a month
- Professional$19.99 a month
- Ultra$29.99 a month
- Professional (Contact Center Studio, India)₹1,599 a month
- Ultra (Contact Center Studio, India)₹1,999 a month
- Enterprise (Contact Center Studio)Priced on request
Zoho Voice
- SoloFree
- Enterprise Telephony - Basic$39 a month
- Standard$49 a month
- Enterprise Telephony - Standard$59 a month
- Enterprise Telephony - Contact Center$79 a month
- Business Phone - Team$120 a month
- Business Phone - Office$360 a month
- Business Phone - Corporate$1,200 a month
- BasicPrice not published
- Contact CenterPrice not published
In their own words
Zoho Voice
Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.