ACI Automated Dispute Manager vs DisputeFlow
ACI Automated Dispute Manager
aciworldwide.comDisputeFlow
disputeflow.appSide by side
| Figure | ACI Automated Dispute Manager | DisputeFlow |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 0 | 2 |
| Spec score · Chargeback Management Software | 7.5 (#8) | 7.6 (#7) |
| Intended users | The product page describes capabilities for issuers and acquirers. | DisputeFlow is presented as a chargeback defense tool for Shopify merchants, with Starter aimed at stores with occasional disputes and Growth at stores with regular chargeback volume. |
| Purpose | ACI Automated Dispute Manager helps manage disputes and adjustments across payment schemes and aims to minimize financial write-off losses. | DisputeFlow helps Shopify merchants respond to chargebacks by collecting order evidence and generating AI-assisted evidence packs. |
| Support | ACI says its Global HELP24 organization provides technical support 24×7×365 and support in more than 25 countries. | The site lists email support at [email protected]; Starter includes email support and Growth includes priority support. |
Plans
In their own words
ACI Automated Dispute Manager
ACI Automated Dispute Manager is web software for handling payment disputes and adjustments across payment schemes. Its automated case management can create, analyze, action, and close cases, while visualizations show exposure and the current state of case work. For issuers, it can match correspondence to case files, exchange dispute data, define workflows around payment rules, and let customer-facing channels initiate disputes. Acquirers can submit documentation and initiate adjustments through a portal; the system can assign cases by analyst expertise and open cases from payment-scheme dispute information. It supports Visa and Mastercard, with integrations listed for ACI Issuing, ACI Acquiring, Visa Resolve Online, and Mastercard Mastercom. Other listed capabilities include custom rules, machine-learning models, real-time scoring, device fingerprinting, omnichannel support, routing rules, automatic retries, tokenization, and recurring payments. Hybrid deployment and network bank connectivity are listed. Pricing is on request, and there is no free plan. ACI says its Global HELP24 organization provides technical support 24×7×365 in more than 25 countries.
DisputeFlow
DisputeFlow is a web-based chargeback defense tool for Shopify merchants. It gathers order evidence—including AVS results, CVV verification, IP location, delivery tracking, and order details—and uses it to create AI-assisted evidence packs, structured dossiers, and rebuttal letters for PDF export. The dashboard tracks dispute status, deadlines, risk level, and evidence completeness, with alerts for deadlines. Analytics cover recovered revenue, outcomes, case trends, and dispute reasons. The Shopify integration connects to orders, fulfillments, and payment data. DisputeFlow says the connection uses OAuth 2.0 with limited scopes and does not store card numbers or sensitive payment information; its privacy policy describes encryption in transit and at rest, access controls, and no sale, rental, or trade of data. Starter is $19/month for up to 30 disputes/month; Growth is $49/month for up to 150. Both plans offer a 15-day free trial with no credit card required during the trial. The terms say outcomes are not guaranteed, and merchants must review AI-generated materials and meet response deadlines.