| Price from | — | €31/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Conversational Support Software | 8.6 (#8) | 9.0 (#6) |
| Spec score · Live chat software | 8.3 (#28) | 8.5 (#24) |
| Channels | The platform supports customer conversations through chat, SMS, email, voice, and video. | The product offers a dashboard for handling website chat alongside email, Facebook Messenger, and Instagram conversations. |
| Website chatbot | Yes | Yes |
| Chatbots | Acquire says teams can build sequence and conversational chatbots to automate support and collect customer information. | Chat bots can present visitors with automated messages and reply options, then transfer them to a support agent. |
| Chat channels | omnichannel | omnichannel |
| Founded | 2016 | Chatra says it launched its live chat tool in 2015. |
| Free plan | No | Yes |
| Integrations | Acquire's help center describes integrations across CRM, social, chatbot, ecommerce, support, and automation categories. | The plans page lists WordPress, Shopify, WooCommerce, Ecwid, Slack, BigCommerce, Help Scout, and Zapier integrations. |
| Live agent chat | Yes | Yes |
| Product | Acquire describes itself as a customer service platform for improving support with workflows and digital channels. | Chatra lets website visitors contact businesses by live chat while agents are online or send messages when agents are offline. |
| Security | Acquire's security page says it follows SOC 2 Trust Service Principles and references HIPAA, GDPR, and PCI-DSS requirements. | The plans page describes the chat widget as SSL-encrypted, and Chatra publishes a data processing addendum and GDPR information. |
| Support | Acquire's installation guide directs users to live chat or [email protected] for help. | Chatra lists email support Monday through Friday, 3am–4pm EST, and offers help setting up integrations and installations. |
| Visitor tracking | Yes | Agents can view a real-time list of website visitors with details such as location, current page, referrer, operating system, and browser. |
