Acquire vs Freshchat
Acquire
acquire.io
Freshchat
freshworks.comSide by side
| Figure | Acquire | Freshchat |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Conversational Support Software | 8.6 (#8) | 9.1 (#3) |
| Spec score · Live chat software | 8.3 (#28) | 9.4 (#1) |
| Channels | The platform supports customer conversations through chat, SMS, email, voice, and video. | Freshchat supports website and mobile-app chat, email, Facebook and Instagram messaging, SMS, WhatsApp, LINE, and Google Business Messages. |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Founded | 2016 | 2010 |
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | San Mateo, California, United States |
| Integrations | Acquire's help center describes integrations across CRM, social, chatbot, ecommerce, support, and automation categories. | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. |
| Live agent chat | Yes | Yes |
| Security | Acquire's security page says it follows SOC 2 Trust Service Principles and references HIPAA, GDPR, and PCI-DSS requirements. | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. |
| Support | Acquire's installation guide directs users to live chat or [email protected] for help. | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. |
| Visitor tracking | Yes | Yes |
Plans
Acquire
- Coming soonPrice not published
- Integrated solutionPriced on request
- Self servicePriced on request
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.