Acquire vs LiveChat
Acquire
acquire.io
LiveChat
livechat.comSide by side
| Figure | Acquire | LiveChat |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 9 |
| Spec score · Conversational Support Software | 8.6 (#8) | 8.8 (#7) |
| Spec score · Live chat software | 8.3 (#28) | 9.3 (#5) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | No | No |
| Integrations | Acquire's help center describes integrations across CRM, social, chatbot, ecommerce, support, and automation categories. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Live agent chat | Yes | Yes |
| Platforms | Acquire documents web installation, iOS and Android apps, and desktop applications for Mac and Windows. | LiveChat offers web, Windows, macOS, iOS, and Android apps. |
| Product | Acquire describes itself as a customer service platform for improving support with workflows and digital channels. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Security | Acquire's security page says it follows SOC 2 Trust Service Principles and references HIPAA, GDPR, and PCI-DSS requirements. | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. |
| Support | Acquire's installation guide directs users to live chat or [email protected] for help. | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. |
| Visitor tracking | Yes | Yes |
Plans
Acquire
- Coming soonPrice not published
- Integrated solutionPriced on request
- Self servicePriced on request
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.