ActionXM vs Cemantica
ActionXM
action-xm.com
Cemantica
cemantica.comSide by side
| Figure | ActionXM | Cemantica |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Customer Experience Management Software | 7.8 (#9) | 7.7 (#13) |
| Security | The company states that ActionXM is SOC 2 Type II certified, complies with GDPR and CCPA, encrypts data at rest and in transit, and offers SSO and SCIM for enterprise customers. | Cemantica states that it is ISO 27001 certified and SOC 2 Type II certified. |
| Support | The pricing section lists email support for Starter, priority support for Professional, and a dedicated success manager for Enterprise. | The trial page directs product questions to [email protected], and the company says its CX specialists provide customer support and guidance. |
Plans
ActionXM
- EnterprisePriced on request
- ProfessionalPriced on request
- StarterPriced on request
Cemantica
- Enterprise free trialFree
- EnterprisePriced on request
- JVMPPriced on request
- StandardPriced on request
- StarterPriced on request
In their own words
Cemantica
Cemantica is customer experience software for managing work from strategy through execution. Its Journey Value Management Platform brings journey design, orchestration, insights, feedback collection and value measurement into one system. Journey analytics include sentiment analysis, alerts, triggers and ROI measurement. Alex AI can use data to create journey maps, personas and improvement opportunities; Alex AI Pro can answer questions and suggest next steps. The platform lists more than 70 connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake and Jira. Data can also enter through the API and web services or Excel and CSV imports. Journey maps can be exported as PDF, image or Excel files. Cemantica describes the product as cloud-based SaaS: trial and Starter use shared instances, while higher packages use private cloud instances. It states that it is ISO 27001 and SOC 2 Type II certified. The Enterprise free trial costs nothing for 21 days, has a five-user limit and requires no credit card.