| Price from | — | €55/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 8 |
| Spec score · Customer Experience Management Software | 7.8 (#9) | 7.8 (#10) |
| Integrations | ActionXM says it supports 200+ integrations, naming Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Zapier, and offers a REST API and webhooks. | Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors. |
| Purpose | ActionXM describes itself as an experience management platform for capturing feedback, understanding it, and driving action. | The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers. |
| Security | The company states that ActionXM is SOC 2 Type II certified, complies with GDPR and CCPA, encrypts data at rest and in transit, and offers SSO and SCIM for enterprise customers. | Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures. |
| Support | The pricing section lists email support for Starter, priority support for Professional, and a dedicated success manager for Enterprise. | The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources. |
