ActionXM vs omniXM
ActionXM
action-xm.comomniXM
omnixm.comSide by side
| Figure | ActionXM | omniXM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Customer Experience Management Software | 7.8 (#9) | 7.7 (#15) |
| Integrations | ActionXM says it supports 200+ integrations, naming Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Zapier, and offers a REST API and webhooks. | omniFlow lists Daxko and Traction Rec as live integrations, with MEWS, Toast, and Oracle OPERA also listed for relevant industries. |
| Security | The company states that ActionXM is SOC 2 Type II certified, complies with GDPR and CCPA, encrypts data at rest and in transit, and offers SSO and SCIM for enterprise customers. | The privacy policy states that data is encrypted in transit and at rest, with role-based access controls and continuous monitoring and auditing. |
| Support | The pricing section lists email support for Starter, priority support for Professional, and a dedicated success manager for Enterprise. | The home page lists a Help Centre for documentation, guides, and support resources as coming soon. |
Plans
ActionXM
- EnterprisePriced on request
- ProfessionalPriced on request
- StarterPriced on request
In their own words
omniXM
omniXM is an experience management platform for distributed operators in contract food services, workplace services, hotels, fitness and wellness, and restaurants. Its workflow covers listening to feedback, understanding signals, taking action, and showing the revenue impact of experience improvements. An orchestrator directs 12 specialized agents. omniFlow gathers feedback through personalized conversations, while omniPulse captures sentiment using kiosks, QR codes, and tap stations. Other tools detect problems, provide reporting, answer questions, assign action plans, support guest recovery, and analyze feedback by staff member and shift. omniValue links CSAT improvement with loyalty, spend per visit, renewal probability, and member lifetime value in ROI statements. The platform connects alongside existing systems and syncs data through an API; the maker says foundation agents can use existing data without deep integrations. It is available on Android and iOS, and pricing is on request, based on location count and agent tier. The privacy policy says customer or employee experience data is processed on clients’ behalf and not sold.