Adobe CX Enterprise Free plan 8.7 Visit omniXM
omnixm.com
What it is
omniXM is an experience management platform for distributed operators in contract food services, workplace services, hotels, fitness and wellness, and restaurants. Its workflow covers listening to feedback, understanding signals, taking action, and showing the revenue impact of experience improvements. An orchestrator directs 12 specialized agents. omniFlow gathers feedback through personalized conversations, while omniPulse captures sentiment using kiosks, QR codes, and tap stations. Other tools detect problems, provide reporting, answer questions, assign action plans, support guest recovery, and analyze feedback by staff member and shift. omniValue links CSAT improvement with loyalty, spend per visit, renewal probability, and member lifetime value in ROI statements. The platform connects alongside existing systems and syncs data through an API; the maker says foundation agents can use existing data without deep integrations. It is available on Android and iOS, and pricing is on request, based on location count and agent tier. The privacy policy says customer or employee experience data is processed on clients’ behalf and not sold.
Spec sheet
- What it does
- omniXM describes itself as an AI-native experience management operating system that captures signals, detects risk, drives action, and proves revenue impact across locations.Read 8 Oct 2026 · omnixm.com
- Product
- omniXM describes itself as an AI-native experience management operating system for distributed operators.Read 8 Oct 2026 · omnixm.com
- Intended users
- The site describes the product as built for distributed operators and for global experience, regional operations, location and site, and marketing and growth leaders.Read 8 Oct 2026 · omnixm.com
- Deployment
- The FAQ says foundation agents can use existing data from day one without deep integrations, while deployments with PMS, POS, or membership system integrations are configured in weeks.Read 8 Oct 2026 · omnixm.com
- Integrations
- omniFlow lists Daxko and Traction Rec as live integrations, with MEWS, Toast, and Oracle OPERA also listed for relevant industries.Read 8 Oct 2026 · omnixm.com
- Security
- The privacy policy states that data is encrypted in transit and at rest, with role-based access controls and continuous monitoring and auditing.Read 8 Oct 2026 · omnixm.com
- Privacy
- The privacy policy says omniXM processes customer or employee experience data on clients’ behalf as a data processor and does not sell personal data.Read 8 Oct 2026 · omnixm.com
- Support
- The home page lists a Help Centre for documentation, guides, and support resources as coming soon.Read 8 Oct 2026 · omnixm.com
- Headquarters
- omniXM says it is headquartered in Woodinville, Washington, with engineering and operations in Pune, India.Read 8 Oct 2026 · omnixm.com
- Additional integrations
- The restaurant page states native POS integrations with Toast and Square, while the Daxko partner page lists Club Automation as in development and Engage Pro as planned.Read 8 Oct 2026 · omnixm.com
- AI agents
- The omniXMOS suite is described as one orchestrator directing 12 specialized agents.Read 8 Oct 2026 · omnixm.com
- Analysis
- omniWatch is described as detecting problems early, omniInsights as reporting, and omniSense as a 24/7 AI CX analyst that answers questions in seconds.Read 8 Oct 2026 · omnixm.com
- Feedback capture
- omniFlow provides adaptive, trigger-based conversations, and its questions, logic, and triggers can be customized within team-defined guardrails.Read 8 Oct 2026 · omnixm.com
- Feedback collection
- omniFlow collects feedback through short, personalized conversations, while omniPulse captures real-time sentiment through kiosks, QR codes, and tap stations.Read 8 Oct 2026 · omnixm.com
- How it works
- The platform organizes its work into listening, understanding, acting, and proving, with an orchestrator directing 12 specialized agents.Read 8 Oct 2026 · omnixm.com
- Industries served
- The maker lists contract food services, workplace services, hotels, fitness and wellness, and restaurants as target industries.Read 8 Oct 2026 · omnixm.com
- Integration approach
- The maker says omniXM connects alongside operators’ existing systems of record and syncs data through an API.Read 8 Oct 2026 · omnixm.com
- Intended customers
- The platform is presented for distributed operators in contract food services, workplace services, hotels, fitness and wellness, and restaurants.Read 8 Oct 2026 · omnixm.com
- Named integration
- The partners page lists Daxko as a live technology and channel integration for retention intelligence at YMCA, JCC, and multi-site wellness organizations.Read 8 Oct 2026 · omnixm.com
- Notable limit
- The CFS page says pricing depends on location count and agent tier and requires contacting omniXM for a custom quote.Read 8 Oct 2026 · omnixm.com
- Operational actions
- omniGuide assigns action plans, omniResolve supports guest recovery, and omniStaff analyzes feedback by staff member and shift.Read 8 Oct 2026 · omnixm.com
- ROI reporting
- omniValue ties CSAT improvement to loyalty, spend per visit, renewal probability, and member lifetime value to provide CFO-ready ROI statements.Read 8 Oct 2026 · omnixm.com
- Security and compliance
- The pages reviewed do not state specific security certifications or compliance standards.Read 8 Oct 2026 · omnixm.com
- Support resources
- The site lists a Help Centre for documentation, guides, and support resources, marked “Coming Soon.”Read 8 Oct 2026 · omnixm.com
- Workflow
- The platform covers listening, understanding, acting, and proving the revenue impact of experience improvements.Read 8 Oct 2026 · omnixm.com
Plans and prices
Custom quote Priced on request Contact us for a custom quote; pricing is based on location count and agent tier. Location count · agent tier Read 8 Oct 2026 · omnixm.com
Strong points and limits
Strong points
- Feedback collection includes kiosks, QR codes, and tap stations
- 12 specialized agents directed by an orchestrator
- Action plans, guest recovery, and staff-level analysis
- ROI reporting links CSAT with business measures
- Available on Android and iOS
Limits
- Pricing requires a custom quote
- Pricing depends on location count and agent tier
- Help Centre is marked coming soon
Who it suits
omniXM is aimed at distributed operators and leaders in global experience, regional operations, locations, and marketing and growth. Its listed industries include hospitality, restaurants, workplace services, food services, and fitness and wellness.
Verdict
omniXM connects feedback collection, operational follow-through, and experience-related ROI reporting for distributed operators. Buyers should request a custom quote and check how its integrations fit their existing systems.
Where Specifiction places it
- Customer Experience Management Software#15 of 347.7
