ActionXM vs Orchetta
ActionXM
action-xm.com
Orchetta
orchetta.comSide by side
| Figure | ActionXM | Orchetta |
|---|---|---|
| Price from | — | $45/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Customer Experience Management Software | 7.8 (#9) | 7.8 (#12) |
| Integrations | ActionXM says it supports 200+ integrations, naming Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Zapier, and offers a REST API and webhooks. | The site names Stripe, PostHog, Power BI, Power BI service principal, Jira, and Figma for metric syncs after an admin connects an account. |
| Purpose | ActionXM describes itself as an experience management platform for capturing feedback, understanding it, and driving action. | Orchetta organises customer journeys, connects customer evidence to work, and measures whether that work improved the journey. |
Plans
ActionXM
- EnterprisePriced on request
- ProfessionalPriced on request
- StarterPriced on request
Orchetta
- Starter$45 a month
- Pro$65 a month
- Super$115 a month
- Enterprise add-ons$12,000 a year
In their own words
Orchetta
Orchetta is a web and API product for organizing customer journeys, linking customer evidence to work, and measuring whether that work improves a journey. Journeys are arranged into stages and steps, with work attached to the step it serves. Evidence cards can hold customer quotes and feedback, and teams can define custom objects such as findings or hypotheses. Cycles time-box work; roadmaps put cycles, journeys, and cards on a calendar with real dates. AI agents can run briefs manually or on daily, weekly, or monthly schedules, then stage proposed changes for review. The product includes eight AI skills and can compose written reports or slide decks from workspace content. Named integrations include Stripe, PostHog, Power BI, Power BI service principal, Jira, and Figma. An outside assistant can access the map over MCP with a user-issued, revocable API token. Starter costs $45 a month per editor, and a 7-day trial is available. The privacy policy says workspace databases and uploaded images are stored in AWS Canada Central in Montréal.