Adobe CX Enterprise Free plan 8.7 Visit 
Orchetta
orchetta.com
What it is
Orchetta is a web and API product for organizing customer journeys, linking customer evidence to work, and measuring whether that work improves a journey. Journeys are arranged into stages and steps, with work attached to the step it serves. Evidence cards can hold customer quotes and feedback, and teams can define custom objects such as findings or hypotheses. Cycles time-box work; roadmaps put cycles, journeys, and cards on a calendar with real dates. AI agents can run briefs manually or on daily, weekly, or monthly schedules, then stage proposed changes for review. The product includes eight AI skills and can compose written reports or slide decks from workspace content. Named integrations include Stripe, PostHog, Power BI, Power BI service principal, Jira, and Figma. An outside assistant can access the map over MCP with a user-issued, revocable API token. Starter costs $45 a month per editor, and a 7-day trial is available. The privacy policy says workspace databases and uploaded images are stored in AWS Canada Central in Montréal.
Spec sheet
- Purpose
- Orchetta organises customer journeys, connects customer evidence to work, and measures whether that work improved the journey.Read 8 Oct 2026 · orchetta.com
- Intended users
- The privacy policy describes Orchetta as a tool for people at work and says it is not directed at children.Read 8 Oct 2026 · orchetta.com
- Integrations
- The site names Stripe, PostHog, Power BI, Power BI service principal, Jira, and Figma for metric syncs after an admin connects an account.Read 8 Oct 2026 · orchetta.com
- Headquarters
- Toronto, Ontario, CanadaRead 28 Sep 2026 · orchetta.com
- AI agents
- Agents run briefs by hand or on daily, weekly, or monthly schedules and stage proposed changes for review before they are applied.Read 8 Oct 2026 · orchetta.com
- AI skills and reports
- The product includes eight AI skills and can compose written reports or slide decks from workspace content.Read 8 Oct 2026 · orchetta.com
- Availability limit
- The terms say Orchetta does not offer a service level agreement or uptime guarantee.Read 8 Oct 2026 · orchetta.com
- Cycles and roadmaps
- Cycles time-box work, while roadmaps show cycles, journeys, and cards on a calendar with real dates.Read 8 Oct 2026 · orchetta.com
- Evidence portfolio
- Cards can carry customer quotes and feedback as evidence, and users can define custom object types such as findings or hypotheses.Read 8 Oct 2026 · orchetta.com
- Journey structure
- Journeys contain stages and steps, and work can attach to the step it serves.Read 8 Oct 2026 · orchetta.com
- MCP
- An outside assistant can read and work on the map over MCP using an API token that the user can issue and revoke.Read 8 Oct 2026 · orchetta.com
- Retention
- When a workspace closes, its content is deleted within 30 days and backups roll off within 35 days.Read 8 Oct 2026 · orchetta.com
- Security and AI data
- The privacy policy says traffic is encrypted in transit, passwords are bcrypt hashed, and workspace content is not used to train AI models; AI prompts are processed by Anthropic in the United States.Read 8 Oct 2026 · orchetta.com
- Storage location
- The privacy policy says workspace databases and uploaded images are stored in AWS Canada Central in Montréal.Read 8 Oct 2026 · orchetta.com
- Support and exports
- The privacy policy directs account deletion and workspace export requests to [email protected] and says it will answer within 30 days.Read 8 Oct 2026 · orchetta.com
Plans and prices
Starter $45 a month per editor / mo Unlimited journeys and sub-journeys · All ten built-in lanes · 450 AI credits per seat · 5 GB storage per seat · 4 integrations Read 8 Oct 2026 · orchetta.com
Pro $65 a month per editor / mo 650 AI credits per seat · 6 integrations · Stripe and PostHog metrics · MCP server and API tokens · 3 custom objects Read 8 Oct 2026 · orchetta.com
Super $115 a month per editor / mo 1,150 AI credits per seat · 11 integrations · 10 custom objects, 50 attributes each · Several workspaces · Scheduled metric syncs Read 8 Oct 2026 · orchetta.com
Enterprise add-ons $12,000 a year From $12,000 USD / year; available on request Add-ons for larger organisations Read 8 Oct 2026 · orchetta.com
Strong points and limits
Strong points
- Attaches work to specific journey steps
- Stores customer quotes and feedback as evidence
- Roadmaps use real calendar dates
- Agents can stage proposed changes for review
- Workspace content is not used to train AI models
Limits
- No service level agreement or uptime guarantee
- AI prompts are processed in the United States
- Starter costs $45 a month per editor
Who it suits
Orchetta suits people at work who need to connect customer evidence, planned work, and journey outcomes. Its scheduled AI briefs, roadmaps, and reports may fit teams coordinating work across customer journeys.
Verdict
Orchetta combines journey mapping, evidence, work planning, and scheduled AI assistance in one workspace. Review its per-editor pricing and stated availability terms before choosing it.
Where Specifiction places it
- Customer Experience Management Software#12 of 347.8
- Customer Journey Mapping Software#12 of 237.8
