ActionXM vs Wootric
ActionXM
action-xm.comWootric
wootric.comSide by side
| Figure | ActionXM | Wootric |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Customer Experience Management Software | 7.8 (#9) | 7.4 (#23) |
| Integrations | ActionXM says it supports 200+ integrations, naming Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, and Zapier, and offers a REST API and webhooks. | The integration page describes connections with Salesforce, Intercom, ServiceNow, Segment, HubSpot, Gainsight, Zendesk, Slack, Mixpanel, Freshdesk, and others. |
| Support | The pricing section lists email support for Starter, priority support for Professional, and a dedicated success manager for Enterprise. | The Professional plan includes self-service support, while Growth includes premium support. |
| Survey channels | Surveys can be deployed through email, SMS, web, or in-app channels. | Surveys can be delivered in-app, by email, mobile, SMS, Intercom Messenger, link, and QR code. |
Plans
ActionXM
- EnterprisePriced on request
- ProfessionalPriced on request
- StarterPriced on request
Wootric
- GrowthPriced on request
- ProfessionalPriced on request
- Voice of the CustomerPriced on request
In their own words
Wootric
Wootric provides customer experience management and feedback software, with surveys for Net Promoter Score, customer satisfaction, and customer effort score. Surveys can be delivered in-app, by email, mobile, SMS, Intercom Messenger, link, or QR code. Feedback themes can be categorized with custom tags or machine learning; scores can route feedback to teams or trigger workflows in CRM and support platforms. Every plan includes unlimited responses from up to 25,000 customers. Professional covers one journey point, one metric, up to five seats, and self-service support. Growth includes three journey points, up to 10 seats, premium support, and advanced survey targeting. Voice of the Customer adds CXInsight, text and sentiment analytics, feedback imports, and custom dashboards and reporting. Integrations include Salesforce, Intercom, ServiceNow, Segment, HubSpot, Gainsight, Zendesk, Slack, Mixpanel, and Freshdesk. Its API can access and update end users, responses, and declines. Wootric was founded in 2014 and is headquartered in Salt Lake City, Utah. It has no free plan; a free trial is available, with no duration specified. Pricing is available by request.