Active Portal vs BuildingLink

Active Portal is a resident self-service web portal and mobile app for managing social housing tenancies. Residents can register without back-office help, use multi-factor authentication, view tenancy finances, make rent or ad-hoc payments, and manage Direct Debits through payment-provider integrations. The portal supports diagnosing property issues and scheduling repair appointments for residents and staff; the product page gives an average appointment time of 99 seconds. Residents can report anti-social behaviour and follow or update open cases, exchange messages with landlords, and use configurable forms. They can also access documents through electronic document management integrations and sign digitally through solutions such as DocuSign. Active Housing says the portal connects in real time with housing management systems, CRMs, document systems, payment providers, and schedulers. A content management system lets organizations configure resident journeys, branding, and business rules, including multi-entity dual-branding. The maker displays ISO 27001 and Cyber Essentials certifications. Active Portal is available on Android, iOS, and the web. Pricing is on request.

BuildingLink is a cloud-based community and property management platform for condos, co-ops, HOAs, multifamily properties and commercial buildings. It brings building operations, resident communication and community management into an online portal, available on the web and through mobile apps for residents and staff on iOS and Android. Residents can receive package alerts, submit maintenance requests, reserve amenities, communicate and find community information. Maintenance tools cover service requests, work orders, inspections, preventive maintenance, scheduling, equipment records and vendor management. BuildingLink offers integrations with three dozen partners, including access-system providers Brivo, SALTO KS, TLJ and ButterflyMX. The company states that it is ISO 27001:2022 accredited through ANAB and PCI DSS certified, and cites encryption, access controls and audit logging. The resident app is for people in properties subscribed to BuildingLink, and available features can depend on each property's configuration. Pricing is on request and varies by package, integrations and community size. BuildingLink lists phone and email support, Monday through Friday with weekend monitoring.