Active Portal vs PanConnect

Active Portal is a resident self-service web portal and mobile app for managing social housing tenancies. Residents can register without back-office help, use multi-factor authentication, view tenancy finances, make rent or ad-hoc payments, and manage Direct Debits through payment-provider integrations. The portal supports diagnosing property issues and scheduling repair appointments for residents and staff; the product page gives an average appointment time of 99 seconds. Residents can report anti-social behaviour and follow or update open cases, exchange messages with landlords, and use configurable forms. They can also access documents through electronic document management integrations and sign digitally through solutions such as DocuSign. Active Housing says the portal connects in real time with housing management systems, CRMs, document systems, payment providers, and schedulers. A content management system lets organizations configure resident journeys, branding, and business rules, including multi-entity dual-branding. The maker displays ISO 27001 and Cyber Essentials certifications. Active Portal is available on Android, iOS, and the web. Pricing is on request.

PanConnect is a digital housing solution from Housing Insight for housing providers, with Android, iOS and web access. Its app and portal give residents a direct communication channel and a central place for information and services, including raising repairs and making payments. Arrears Manager helps staff analyse and prioritise rents and arrears, including sub-accounts and former tenant accounts. Payment patterns and resident income information can be used to arrange payment plans. Case Manager provides staff with a real-time priority list, related data and documents, digital forms and housing workflows with mandatory fields. Staff can continue case work offline; updates reach the back-office system when connectivity returns. Performance dashboards draw on multiple back-office systems, and customers can shape reports around their requirements. PanConnect reads from key systems and writes information back, using system-specific APIs where possible and working with system providers on alternatives when needed. It is an added layer for core back-office systems, not a housing management system. Native apps can be branded with a housing association's logo and colour palette. Pricing is available on request.