ActivTrak vs HiveDesk Contact Center WFM
ActivTrak
activtrak.comHiveDesk Contact Center WFM
hivedesk.comSide by side
| Figure | ActivTrak | HiveDesk Contact Center WFM |
|---|---|---|
| Price from | $10/mo | $5/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| API | Yes | Yes |
| Plans published | 7 | 3 |
| Spec score · Employee Desktop Monitoring Software | 9.5 (#1) | 9.0 (#2) |
| API documentation | The help center provides ActivConnect setup documentation, a data glossary, SQL-access instructions, and SCIM, calendar, HRIS, and identity-management guides. | The support site has an API section containing two help articles, rather than a large public reference or SDK catalog. |
| Founded | 2009 | 2011 |
| Integrations | Listed connections include Workday, ADP, Microsoft Teams, Outlook, Google Calendar, ServiceNow, Zendesk, ChatGPT, Claude, Gemini, Microsoft Viva, Jira, Salesforce, and Slack. | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. |
| Rating on Capterra | 4.5 out of 5 from 591 reviews | 4.4 out of 5 from 27 reviews |
| Rating on G2 | 4.3 out of 5 from 342 reviews | 4.4 out of 5 from 5 reviews |
| Rating on GetApp | 4.5 out of 5 from 591 reviews | 4.4 out of 5 from 27 reviews |
| Schedule adherence | ActivTrak compares actual work hours with planned schedules and provides schedule-adherence signals. | The system compares clock-in and clock-out times with scheduled shifts and reports late starts, early departures and absences. |
| Support | ActivTrak offers three US-based support tiers: Digital Support, Premier Support and Signature Support. | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. |
| System requirements | The documented minimum agent requirements are 4 GB RAM, a dual-core 2 GHz-or-better processor, and 4 Mbps upload and download bandwidth. | The download page lists Windows 10+, macOS 10.8+, Ubuntu 18+, iOS 12+ and Chrome 88+ requirements. |
| What it does | ActivTrak is a cloud SaaS workforce-analytics platform that analyzes digital work activity to improve how people work in office or remotely. | HiveDesk combines contact-center scheduling, time tracking, adherence monitoring, attendance, leave management, timesheets and dashboards. |
Plans
ActivTrak
- FreeFree
- Work Activity Tracking$10 a month
- Workforce Management$15 a month
- Productivity Optimization$17 a month
- Work Activity Tracking$120 a year
- Workforce Management$180 a year
- Productivity Optimization$204 a year
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
In their own words
ActivTrak
ActivTrak analyzes digital work activity for workforce analytics and intelligence, with tools intended to help improve work in office or remote settings. Workforce Management provides real-time visibility, productivity trends, and schedule and location adherence. Productivity Optimization separates activity into productive, unproductive and offline time to identify improvement opportunities. AI Insights covers AI usage measurement, compliance, adoption maturity, benchmarking, productivity impact and optimization. ActivTrak says it does not use keystroke logging, email monitoring, camera access, personal-device monitoring or video recording; screenshots are off by default and available only through the optional Screen Details add-on. It states that it holds SOC 2 Type 1 and Type 2 certifications and encrypts data in transit and at rest. Native integrations include Outlook, Google Calendar, Entra ID and SCIM. Free costs nothing, with 30 days of data history and basic activity visibility limited to 3 people. The 14-day trial is also listed.
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.