Acumatica Field Service vs Odyssee Field Service
Acumatica Field Service
acumatica.com
Odyssee Field Service
wello.solutionsSide by side
| Figure | Acumatica Field Service | Odyssee Field Service |
|---|---|---|
| Price from | — | €22/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 9 |
| Spec score · Field Service Management Software | 8.0 (#44) | 9.2 (#2) |
| Compliance | Acumatica says it meets or exceeds standards including SOC 1/2/3, GDPR, and FDA. | The plan comparison lists compliance standards including GDPR, ISO, and SOC. |
| Customer portal | Yes | Advanced and higher plans provide a web customer portal and service desk for communication and requests. |
| Founded | 2008 | 2008 |
| Headquarters | Bellevue, Washington, USA | Brussels, Belgium |
| Integrations | Acumatica says Field Service can be extended with open APIs, prebuilt connectors, and Marketplace applications for scheduling, mobile field work, project management, and billing. | Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. |
| Purpose | The software connects scheduling, dispatch, service orders, technician activity, inventory, and billing for field service operations. | Wello Solutions is field service management software for companies providing installation, maintenance, and repair services. |
| Scheduling | A drag-and-drop calendar lets teams schedule appointments using priority, technician skills, availability, equipment, materials, and service requirements. | Features include drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel time. |
| Security | Acumatica lists encryption in transit and at rest, role-based access controls, MFA, SSO, audit trails, backups, and AWS cloud hosting among its security measures. | The pricing page lists SSL encryption, hosting on Microsoft Azure, and regular security assessments with third-party security firms. |
| Support | Acumatica describes partner-provided evaluation, implementation, training, and ongoing support, as well as 24/7 direct support and online community resources. | Support channels listed include live chat, email, tickets, knowledge-base articles, phone support and customer-success assistance during trials. |
Plans
Odyssee Field Service
- Essential€35 a month
- Advanced€59 a month
- Expert€89 a month
- Start€22 a month
- Advanced€39 a month
- Professional€59 a month
- EnterprisePriced on request
- Enterprise AIPriced on request
- UltimatePriced on request
In their own words
Acumatica Field Service
Acumatica Field Service connects scheduling, dispatch, service orders, technician activity, inventory, and billing for field service operations. Teams can schedule appointments on a drag-and-drop calendar using priority, technician skills and availability, equipment, materials, and service requirements. Mobile tools let technicians access appointments, record time and expenses, capture signatures, issue inventory, and complete service work. The software supports service, repair, and recurring maintenance contracts, renewals, scheduled billing, and invoices based on estimates or actual service activity. Field service connects with CRM, inventory, purchasing, projects, and financial processes; CRM opportunities can be converted into service orders and appointments. The product is presented for service-driven businesses, distributors, construction companies, manufacturers, and organizations handling installation, maintenance, repairs, deliveries, or remote service. It is available on Android, iOS, and web, with an API, customer portal, and route optimization. Pricing is custom and depends on applications, expected usage and resources, and deployment preferences; contact an Acumatica partner for pricing. The paid product has no free plan and uses a hybrid deployment model.
Odyssee Field Service
Odyssee Field Service, presented as Wello Solutions, is field service management software for companies handling installation, maintenance, and repair. Teams can create, assign, track, and complete work orders with service reports. Scheduling includes drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel-time information. The technician app supports offline work-order execution and customer signatures. The software is listed for Android, iOS, web, and Windows, and includes vehicle dispatch, territory management, board schedule views, and live location tracking. Wello describes a documented API and more than 3,000 no-code integrations through Zapier; a described case connects it with Odoo. Listed safeguards include SSL encryption, Microsoft Azure hosting, and regular assessments by third-party security firms. Plans require a minimum of three users. Essential is €35/user/mo and Advanced is €59/user/mo; Expert is €89/user/mo when billed annually. A free trial is available, but there is no free plan.