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SPECIFICTION
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Acumatica Field Service

acumatica.com

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Spec score 8.0 #44 of 94 in Field Service Management Software

What it is

Acumatica Field Service connects scheduling, dispatch, service orders, technician activity, inventory, and billing for field service operations. Teams can schedule appointments on a drag-and-drop calendar using priority, technician skills and availability, equipment, materials, and service requirements. Mobile tools let technicians access appointments, record time and expenses, capture signatures, issue inventory, and complete service work. The software supports service, repair, and recurring maintenance contracts, renewals, scheduled billing, and invoices based on estimates or actual service activity. Field service connects with CRM, inventory, purchasing, projects, and financial processes; CRM opportunities can be converted into service orders and appointments. The product is presented for service-driven businesses, distributors, construction companies, manufacturers, and organizations handling installation, maintenance, repairs, deliveries, or remote service. It is available on Android, iOS, and web, with an API, customer portal, and route optimization. Pricing is custom and depends on applications, expected usage and resources, and deployment preferences; contact an Acumatica partner for pricing. The paid product has no free plan and uses a hybrid deployment model.

Spec sheet

Purpose
The software connects scheduling, dispatch, service orders, technician activity, inventory, and billing for field service operations.Read 28 Sep 2026 · acumatica.com
Intended users
The product is presented for service-driven businesses, distributors, construction companies, manufacturers, and organizations providing installation, maintenance, repairs, deliveries, or remote service.Read 28 Sep 2026 · acumatica.com
Integrations
Acumatica says Field Service can be extended with open APIs, prebuilt connectors, and Marketplace applications for scheduling, mobile field work, project management, and billing.Read 28 Sep 2026 · acumatica.com
Security
Acumatica lists encryption in transit and at rest, role-based access controls, MFA, SSO, audit trails, backups, and AWS cloud hosting among its security measures.Read 28 Sep 2026 · acumatica.com
Compliance
Acumatica says it meets or exceeds standards including SOC 1/2/3, GDPR, and FDA.Read 28 Sep 2026 · acumatica.com
Support
Acumatica describes partner-provided evaluation, implementation, training, and ongoing support, as well as 24/7 direct support and online community resources.Read 28 Sep 2026 · acumatica.com
Headquarters
Bellevue, Washington, USARead 28 Sep 2026 · acumatica.com
Founded
2008Read 28 Sep 2026 · acumatica.com
Connected business data
Field service connects with CRM, inventory, purchasing, projects, and financial processes, including converting CRM opportunities into service orders and appointments.Read 28 Sep 2026 · acumatica.com
Contracts and billing
Teams can manage service, repair, and recurring maintenance contracts, renewals, scheduled billing, and invoices based on estimates or actual service activity.Read 28 Sep 2026 · acumatica.com
Customer portal
YesRead 22 Sep 2026 · acumatica.com
Invoicing and payments
YesRead 22 Sep 2026 · acumatica.com
Mobile field work
Technicians can use mobile tools to access appointments, record time and expenses, capture signatures, issue inventory, and complete service work.Read 28 Sep 2026 · acumatica.com
Mobile platforms
Acumatica’s mobile ERP app supports iOS and Android and can be used for field service activities.Read 28 Sep 2026 · acumatica.com
Pricing model
Pricing is tailored to the applications selected, expected usage and resource requirements, and deployment preferences; Acumatica says it does not charge by user seats.Read 28 Sep 2026 · acumatica.com
Recurring jobs
YesRead 22 Sep 2026 · acumatica.com
Route optimization
YesRead 22 Sep 2026 · acumatica.com
Scheduling
A drag-and-drop calendar lets teams schedule appointments using priority, technician skills, availability, equipment, materials, and service requirements.Read 28 Sep 2026 · acumatica.com

Plans and prices

Acumatica Field Service Priced on request Custom pricing based on applications, expected usage and resources, and deployment preferences; contact an Acumatica partner for pricing. Unlimited users · cost varies with applications, usage/resources, and deployment Read 28 Sep 2026 · acumatica.com

Every Acumatica Field Service plan and price →

Strong points and limits

Strong points

  • Schedules work around technician skills and availability
  • Mobile tools support signatures and expense recording
  • Manages recurring maintenance contracts and scheduled billing
  • Connects field service with CRM and financial processes

Limits

  • No free plan
  • Pricing is custom and requires contacting a partner
  • Cost varies with applications, usage, resources, and deployment

Who it suits

Acumatica Field Service suits organizations coordinating technicians, service contracts, inventory, and billing. Its stated audiences include service businesses, distributors, construction companies, and manufacturers.

Verdict

Acumatica Field Service connects mobile work and scheduling with contracts, inventory, and business processes. Its custom pricing makes it important to discuss usage and deployment requirements with a partner.

Where Specifiction places it

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