Acumatica Field Service vs Zuper
Acumatica Field Service
acumatica.com
Zuper
zuper.coSide by side
| Figure | Acumatica Field Service | Zuper |
|---|---|---|
| Price from | — | $299/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · Field Service Management Software | 8.0 (#44) | 9.3 (#1) |
| Customer portal | Yes | Customers can review jobs, assets, quotes and contracts through a portal and receive automated SMS or email alerts. |
| Headquarters | Bellevue, Washington, USA | Sammamish, Washington, United States |
| Integrations | Acumatica says Field Service can be extended with open APIs, prebuilt connectors, and Marketplace applications for scheduling, mobile field work, project management, and billing. | Zuper advertises more than 60 integrations, including HubSpot, Salesforce, Zendesk, Zoho, QuickBooks, Xero, Stripe, Slack and SurveyMonkey. |
| Intended users | The product is presented for service-driven businesses, distributors, construction companies, manufacturers, and organizations providing installation, maintenance, repairs, deliveries, or remote service. | Zuper identifies HVAC, plumbing, solar, roofing, and landscaping service teams among the businesses it serves. |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | Acumatica’s mobile ERP app supports iOS and Android and can be used for field service activities. | both |
| Recurring jobs | Yes | Yes |
| Route optimization | Yes | Yes |
| Scheduling | A drag-and-drop calendar lets teams schedule appointments using priority, technician skills, availability, equipment, materials, and service requirements. | Scheduling supports drag-and-drop calendars, customer rescheduling and technician assignment based on availability, proximity and skills. |
| Security | Acumatica lists encryption in transit and at rest, role-based access controls, MFA, SSO, audit trails, backups, and AWS cloud hosting among its security measures. | Zuper states that it is ISO/IEC 27001:2022 certified and SOC 2 Type II compliant. |
| Support | Acumatica describes partner-provided evaluation, implementation, training, and ongoing support, as well as 24/7 direct support and online community resources. | Zuper’s product capabilities page says support is available through its online help center, email, and phone, with live demos and onboarding assistance. |
Plans
Zuper
- Zuper Connect$299 a month
- EnterprisePriced on request
- GrowthPriced on request
- StarterPriced on request
In their own words
Acumatica Field Service
Acumatica Field Service connects scheduling, dispatch, service orders, technician activity, inventory, and billing for field service operations. Teams can schedule appointments on a drag-and-drop calendar using priority, technician skills and availability, equipment, materials, and service requirements. Mobile tools let technicians access appointments, record time and expenses, capture signatures, issue inventory, and complete service work. The software supports service, repair, and recurring maintenance contracts, renewals, scheduled billing, and invoices based on estimates or actual service activity. Field service connects with CRM, inventory, purchasing, projects, and financial processes; CRM opportunities can be converted into service orders and appointments. The product is presented for service-driven businesses, distributors, construction companies, manufacturers, and organizations handling installation, maintenance, repairs, deliveries, or remote service. It is available on Android, iOS, and web, with an API, customer portal, and route optimization. Pricing is custom and depends on applications, expected usage and resources, and deployment preferences; contact an Acumatica partner for pricing. The paid product has no free plan and uses a hybrid deployment model.