Acumatica Field Service vs RazorSync
Acumatica Field Service
acumatica.com
RazorSync
razorsync.comSide by side
| Figure | Acumatica Field Service | RazorSync |
|---|---|---|
| Price from | — | $90/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Field Service Management Software | 8.0 (#44) | 8.9 (#5) |
| Customer portal | Yes | The customer portal lets customers view quotes, invoices, payments, prior work and service requests, and optionally pay online. |
| Founded | 2008 | LinkedIn lists RazorSync as founded in 2010. |
| Headquarters | Bellevue, Washington, USA | Brentwood, Tennessee, United States |
| Integrations | Acumatica says Field Service can be extended with open APIs, prebuilt connectors, and Marketplace applications for scheduling, mobile field work, project management, and billing. | Documented integrations include QuickBooks Online, QuickBooks Desktop, Google Calendar, Google Maps, Microsoft Outlook and PayPal. |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | Acumatica’s mobile ERP app supports iOS and Android and can be used for field service activities. | both |
| Recurring jobs | Yes | Yes |
| Route optimization | Yes | Route Optimization sends addresses to Google Maps and rearranges a technician schedule for a more efficient route. |
| Scheduling | A drag-and-drop calendar lets teams schedule appointments using priority, technician skills, availability, equipment, materials, and service requirements. | Users can create and assign work orders from a browser or mobile app, drag jobs between technicians and use calendar, list and map views. |
| Security | Acumatica lists encryption in transit and at rest, role-based access controls, MFA, SSO, audit trails, backups, and AWS cloud hosting among its security measures. | RazorSync says it uses reasonable safeguards against loss, misuse and unauthorized access, while acknowledging that no security measure guarantees protection. |
| Support | Acumatica describes partner-provided evaluation, implementation, training, and ongoing support, as well as 24/7 direct support and online community resources. | Support is offered by phone, email and in-app chat Monday through Thursday 7am–6pm CST, Friday 7am–5pm CST, with limited weekend chat and email. |
Plans
RazorSync
- Solo$90 a month
- Team$225 a month
- Pro$499 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
Acumatica Field Service
Acumatica Field Service connects scheduling, dispatch, service orders, technician activity, inventory, and billing for field service operations. Teams can schedule appointments on a drag-and-drop calendar using priority, technician skills and availability, equipment, materials, and service requirements. Mobile tools let technicians access appointments, record time and expenses, capture signatures, issue inventory, and complete service work. The software supports service, repair, and recurring maintenance contracts, renewals, scheduled billing, and invoices based on estimates or actual service activity. Field service connects with CRM, inventory, purchasing, projects, and financial processes; CRM opportunities can be converted into service orders and appointments. The product is presented for service-driven businesses, distributors, construction companies, manufacturers, and organizations handling installation, maintenance, repairs, deliveries, or remote service. It is available on Android, iOS, and web, with an API, customer portal, and route optimization. Pricing is custom and depends on applications, expected usage and resources, and deployment preferences; contact an Acumatica partner for pricing. The paid product has no free plan and uses a hybrid deployment model.