Admin By Request Secure Remote Access vs ScreenMeet Remote Support
Admin By Request Secure Remote Access
adminbyrequest.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | Admin By Request Secure Remote Access | ScreenMeet Remote Support |
|---|---|---|
| Price from | Free | $49/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 4 |
| Spec score · Remote desktop software | 9.0 (#13) | 9.1 (#10) |
| Certifications | The Trust Center states that Admin By Request maintains SOC 2 Type II and ISO 27001 certifications and encrypts customer data with AES-256. | ScreenMeet states it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. |
| Company founding | The operating company is recorded as established on 7 January 2009, while the wider FastTrack Software group says it was founded in Denmark in 2006. | Gartner lists ScreenMeet as a private company founded in 2016. |
| Company size | LinkedIn lists the company size as 1,001–5,000 employees and identifies it as privately held. | Gartner lists 11–50 employees, while LinkedIn shows 11–50 employees and identifies the company as privately held. |
| Free plan | Yes | No |
| Headquarters | The registered headquarters address is Ved Stranden 10, 9000 Aalborg, Denmark. | United States |
| Integrations | The Integration Hub lists ServiceNow, Slack, Jira, Microsoft Teams, Microsoft Sentinel, Splunk, Entra ID, ADFS, SCIM, webhooks, and a Public API among its integrations. | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. |
| Other integrations | Integration documentation lists Microsoft Teams, Slack, Okta, ADFS, SCIM, Jira, ServiceNow, Microsoft Sentinel, Splunk, Power BI, Active Directory, Entra ID, Intune, MetaDefender and webhooks. | SourceForge lists Microsoft Dynamics 365, Genesys Cloud CX and Zendesk alongside Salesforce, ServiceNow and Tanium. |
| Purpose | Secure Remote Access provides browser-based remote support and access to internal systems, aiming to eliminate VPNs, jump servers, and infrastructure complexity. | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. |
| Rating on Apple App Store | 3.8 out of 5 from 9 ratings | 5.0 out of 5 from 8 ratings |
| Rating on G2 | 4.7 out of 5 from 19 reviews | 4.4 out of 5 from 22 reviews |
| Rating on Gartner Peer Insights | 5.0 out of 5 from 1 review | 4.0 out of 5 from 1 review |
| Rating on GetApp | 4.9 out of 5 from 69 reviews | 4.7 out of 5 from 9 reviews |
| Session recording | Yes | Yes |
| Support | The free plan includes 30 days of free support; paid Business and Enterprise plans include support. | ScreenMeet advertises 24x7 global support, implementation guidance and ongoing platform optimization. |
Plans
Admin By Request Secure Remote Access
- FreeFree
- FreeFree
- BusinessPriced on request
- EnterprisePriced on request
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
Admin By Request Secure Remote Access
Admin By Request Secure Remote Access provides browser-based remote support and access to internal systems, with options for cloud service or on-premises deployment using Docker. Remote Support includes screen sharing, remote control, view-only mode, user- or admin-initiated sessions, automatic recording, and MFA for admin access. Unattended Access supports browser-based RDP, SSH, and VNC connections when no user is present. Vendor Access gives external partners scoped, time-limited access with session auditing and no installation on their devices. Sessions use encrypted WebSocket connections and can include MFA, expiry timers, inactivity timeouts, and optional video recording. The Integration Hub lists ServiceNow, Slack, Jira, Microsoft Teams, Microsoft Sentinel, Splunk, Entra ID, ADFS, SCIM, webhooks, and a Public API. Audit logs include user, target, duration, protocol, and approval details. The Free plan costs nothing and allows up to 25 Secure Remote Access seats, with Remote Support limited to 10 seats. Business and Enterprise pricing is on request.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.