Admin By Request Secure Remote Access

adminbyrequest.com

Free plan WebWindowsmacOSLinuxiOSAndroid

Spec score 9.0 #13 of 135 in Remote desktop software

What it is

Admin By Request Secure Remote Access provides browser-based remote support and access to internal systems, with options for cloud service or on-premises deployment using Docker. Remote Support includes screen sharing, remote control, view-only mode, user- or admin-initiated sessions, automatic recording, and MFA for admin access. Unattended Access supports browser-based RDP, SSH, and VNC connections when no user is present. Vendor Access gives external partners scoped, time-limited access with session auditing and no installation on their devices. Sessions use encrypted WebSocket connections and can include MFA, expiry timers, inactivity timeouts, and optional video recording. The Integration Hub lists ServiceNow, Slack, Jira, Microsoft Teams, Microsoft Sentinel, Splunk, Entra ID, ADFS, SCIM, webhooks, and a Public API. Audit logs include user, target, duration, protocol, and approval details. The Free plan costs nothing and allows up to 25 Secure Remote Access seats, with Remote Support limited to 10 seats. Business and Enterprise pricing is on request.

Spec sheet

What it does: Secure Remote Access provides browser-based, just-in-time connections to internal systems without persistent VPN tunnels.Read 15 Oct 2026 · adminbyrequest.com
Purpose: Secure Remote Access provides browser-based remote support and access to internal systems, aiming to eliminate VPNs, jump servers, and infrastructure complexity.Read 11 Oct 2026 · adminbyrequest.com
Deployment: The service is available as a managed cloud deployment or a Docker-based on-premises gateway using Connector, Proxy and Discovery components.Read 15 Oct 2026 · adminbyrequest.com
Free plan: YesRead 20 Sep 2026 · adminbyrequest.com
Integrations: The Integration Hub lists ServiceNow, Slack, Jira, Microsoft Teams, Microsoft Sentinel, Splunk, Entra ID, ADFS, SCIM, webhooks, and a Public API among its integrations.Read 11 Oct 2026 · adminbyrequest.com
Mobile apps: YesRead 20 Sep 2026 · adminbyrequest.com
Support: The free plan includes 30 days of free support; paid Business and Enterprise plans include support.Read 11 Oct 2026 · adminbyrequest.com
Headquarters: The registered headquarters address is Ved Stranden 10, 9000 Aalborg, Denmark.Read 15 Oct 2026 · proff.dk
Company: Admin By Request describes itself as a global team with offices in Denmark and other locations, and says its solutions are built in-house at its headquarters in Denmark.Read 11 Oct 2026 · adminbyrequest.com
Access mode: bothRead 20 Sep 2026 · adminbyrequest.com
API authentication and quota: API clients authenticate with an apikey header or basic authentication, and each tenant has a 100,000-call daily quota.Read 15 Oct 2026 · docs.adminbyrequest.com
Audit and compliance: The vendor says remote sessions generate audit logs with user, target, duration, protocol, and approval details, with data export for SIEM integration or compliance reporting.Read 11 Oct 2026 · adminbyrequest.com
Audit retention: The DPA says audit-log data is retained for 12 months by default and can be configured from 3 months to 5 years.Read 15 Oct 2026 · adminbyrequest.com
Certifications: The Trust Center states that Admin By Request maintains SOC 2 Type II and ISO 27001 certifications and encrypts customer data with AES-256.Read 11 Oct 2026 · trust.adminbyrequest.com
Company founding: The operating company is recorded as established on 7 January 2009, while the wider FastTrack Software group says it was founded in Denmark in 2006.Read 15 Oct 2026 · proff.dk
Company legal entity: Admin By Request ApS is a Danish private limited company registered under CVR 31938112.Read 15 Oct 2026 · proff.dk
Company size: LinkedIn lists the company size as 1,001–5,000 employees and identifies it as privately held.Read 15 Oct 2026 · linkedin.com
Documentation: The public documentation center covers installation, portal settings, Secure Remote Access, integrations, compliance mapping, FAQs, service status and support tickets.Read 15 Oct 2026 · docs.adminbyrequest.com
File transfer: YesRead 20 Sep 2026 · adminbyrequest.com
Identity integrations: The product documents Azure AD, SAML providers and Office 365 single sign-on plus MFA enforcement.Read 15 Oct 2026 · adminbyrequest.com
License model: Licensing is primarily per endpoint rather than per user, with cross-platform workstation licenses covering Windows, macOS and Linux.Read 15 Oct 2026 · docs.adminbyrequest.com
License overage limit: Devices beyond the licensed count are omitted from inventory and their requests are not visible to administrators, auto-approved or audited.Read 15 Oct 2026 · docs.adminbyrequest.com
Limit: purchasing process: Software Advice reviewers report that quote-to-order can be slow and that direct online license purchasing would be preferable.Read 15 Oct 2026 · softwareadvice.com
Limit: remote-support interoperability: A Software Advice review reports that TeamViewer QuickSupport can conflict with Admin By Request UAC prompts because the remote operator may not see them.Read 15 Oct 2026 · softwareadvice.com
Limit: workflow responsiveness: Software Advice review summaries mention slow privilege-elevation or automated-workflow responses and offline keys that may leave a machine unusable.Read 15 Oct 2026 · softwareadvice.com
Linux scope: The edition documentation says Secure Remote Access supports Windows and macOS, while Linux support is marked as not yet available for that product.Read 15 Oct 2026 · docs.adminbyrequest.com
macOS requirements: The macOS guide requires privacy permissions such as Screen Recording and supplies MDM configuration files for the Secure Remote Access system extension and Full Disk Access.Read 15 Oct 2026 · docs.adminbyrequest.com
Mobile app: The iOS listing describes an app for viewing requests and approving admin access, with iOS widgets and Apple Watch notification approval support.Read 15 Oct 2026 · apps.apple.com
News: Linux release: The documentation center records an Admin By Request for Linux 4.1 update dated 1 October 2026.Read 15 Oct 2026 · docs.adminbyrequest.com
News: Web Access Management: The documentation center records Web Access Management as a new product released 3 August 2026, requiring Windows client version 9.0.Read 15 Oct 2026 · docs.adminbyrequest.com
Other integrations: Integration documentation lists Microsoft Teams, Slack, Okta, ADFS, SCIM, Jira, ServiceNow, Microsoft Sentinel, Splunk, Power BI, Active Directory, Entra ID, Intune, MetaDefender and webhooks.Read 15 Oct 2026 · docs.adminbyrequest.com
Ownership: Fasttrack Development ApS is listed as owning 100% of Admin By Request ApS.Read 15 Oct 2026 · cvrbase.dk
Praise: administration: G2 reviewers repeatedly describe the product as easy to deploy and administer, with straightforward approval dashboards and lightweight agents.Read 15 Oct 2026 · g2.com
Praise: automation: G2 reviewers praise time-limited elevation, preapproved applications and drivers, mobile push approvals and detailed logging.Read 15 Oct 2026 · g2.com
Protocols: Secure Remote Access supports RDP for Windows, SSH for Linux and macOS, and VNC for cross-platform sessions.Read 15 Oct 2026 · adminbyrequest.com
Public API: A free REST API is included with all plans and exposes Auditlog, Requests, Inventory, Events and PIN Code endpoints, with JSON responses and request approval or denial operations.Read 15 Oct 2026 · docs.adminbyrequest.com
Rating on Apple App Store: 3.8 out of 5 from 9 ratingsRead 15 Oct 2026 · appshunter.io
Rating on G2: 4.7 out of 5 from 19 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights: 5.0 out of 5 from 1 reviewRead 15 Oct 2026 · gartner.com
Rating on GetApp: 4.9 out of 5 from 69 reviewsRead 15 Oct 2026 · getapp.com
Remote Support: IT staff and users can start screen-sharing and remote-control sessions with multi-monitor switching, view-only mode, recording and MFA.Read 15 Oct 2026 · adminbyrequest.com
Security and data location: The DPA identifies Admin By Request ApS as the processor and states that European production data is hosted in Microsoft Azure datacenters in Amsterdam and Dublin.Read 15 Oct 2026 · adminbyrequest.com
Session recording: YesRead 20 Sep 2026 · adminbyrequest.com
Session security: The vendor says sessions use encrypted WebSocket connections and can use MFA, automatic expiry timers, inactivity timeouts, and optional video recording.Read 11 Oct 2026 · adminbyrequest.com
Supported platforms: Windows,macOS,Linux,iOS,AndroidRead 20 Sep 2026 · adminbyrequest.com
Target users: The vendor presents Secure Remote Access for IT support teams, administrators maintaining unattended devices, and organizations granting access to external vendors or partners.Read 11 Oct 2026 · adminbyrequest.com
Tunnel security: Connections use encrypted WebSockets through Cloudflare tunnels or self-hosted gateways, and sessions expire automatically with inactivity timeouts.Read 15 Oct 2026 · adminbyrequest.com
Unattended Access: Administrators can reach unattended servers and workstations through browser-based RDP, SSH or VNC, with cloud or on-premises gateways and rotating passwords.Read 15 Oct 2026 · adminbyrequest.com
Vendor Access: External vendors can connect through a browser without installing software, with scoped permissions, SSO, session auditing and time-limited grants.Read 15 Oct 2026 · adminbyrequest.com
Webhooks: Webhooks provide push delivery of the same data structure as the REST API, but API access is still needed for programmatic approvals or denials.Read 15 Oct 2026 · docs.adminbyrequest.com
Windows requirements: Windows clients support x86 32-bit, x86 64-bit and ARM hardware, Windows 10, Windows 11 and Windows Server with Desktop Experience.Read 15 Oct 2026 · docs.adminbyrequest.com

Plans and prices

Free Free lifetime all products and features · up to 25 EPM workstations · up to 10 EPM Windows servers · up to 25 Secure Remote Access seats · Remote Support limited to 10 seats · 30 days free support Read 15 Oct 2026 · adminbyrequest.com

Free Free Lifetime free; unlimited term Up to 25 seats per product · all features and products · 30 days of free support Read 11 Oct 2026 · adminbyrequest.com

Business Priced on request all products and features · 25+ seats · support · onboarding options Read 15 Oct 2026 · adminbyrequest.com

Enterprise Priced on request all products and features · 2000+ seats · onboarding · support · professional services available Read 15 Oct 2026 · adminbyrequest.com

Every Admin By Request Secure Remote Access plan and price →

Strong points and limits

Strong points

Supports cloud or Docker-based on-premises deployment.
Remote Support includes screen sharing and remote control.
Vendor access can be scoped and time-limited.
Free plan includes up to 25 remote-access seats.

Limits

Remote Support on the Free plan is limited to 10 seats.
Business and Enterprise prices are available on request.
Enterprise is listed for 2000+ seats.

Who it suits

It suits IT support teams, administrators maintaining unattended devices, and organizations granting access to vendors or partners. Its listed platform coverage includes Windows, macOS, Linux, iOS, and Android.

Verdict

Secure Remote Access combines remote support, unattended connections, and vendor access with audit and session controls. The Free plan has separate seat limits for remote access and Remote Support; paid-plan pricing is on request.