Adobe RoboHelp vs ClickHelp
Adobe RoboHelp
adobe.com
ClickHelp
clickhelp.comSide by side
| Figure | Adobe RoboHelp | ClickHelp |
|---|---|---|
| Price from | — | $194/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | — | Yes |
| Plans published | 8 | 6 |
| Spec score · Technical Documentation Software | 8.4 (#6) | 8.4 (#7) |
| Spec score · Help Authoring Tools | 8.4 (#5) | 8.4 (#6) |
| Spec score · Knowledge base software | 7.9 (#84) | 8.2 (#55) |
| Free plan | No | No |
| Support | Adobe directs customers to its Customer Support page for technical questions and provides a technical communication support contact. | ClickHelp says professional support is provided free to all clients. |
| Trial | Adobe offers a fully functional free 30-day trial. | The free trial provides access to all platform features, equivalent to the Professional plan with the Translation Module included. |
Plans
Adobe RoboHelp
- Individual SubscriptionPriced on request
- Individual Subscription — prepaid annualPrice not published
- Individual Subscription — prepaid annualPriced on request
- Team SubscriptionPrice not published
- Team SubscriptionPriced on request
- Enterprise Term License AgreementPriced on request
- Enterprise Term License AgreementPrice not published
- Individual Subscription$29.99 a month
ClickHelp
- Starter$194 a month
- Growth$325 a month
- Professional$640 a month
- Starter$2,328 a year
- Growth$3,900 a year
- Professional$7,680 a year
In their own words
Adobe RoboHelp
Adobe RoboHelp is software for authoring and publishing online help, policies, procedures, knowledge bases, and self-service content. It supports HTML5 and CSS3 authoring, conditional content, and reusable material across documents and channels. Publishing targets include Responsive HTML5, PDF, Adobe Experience Manager, Microsoft Help, and other formats. Authors can also create microcontent for chatbots, search snippets, and voice-response systems. Web-based review and collaboration work with Git and SharePoint Online, while knowledge-base destinations include SharePoint Online, Zendesk, Salesforce, ServiceNow, Zoho, Adobe Experience Manager, and Atlassian Confluence. RoboHelp supports manual and machine translation, full-text search, reader analytics, and creation of Section 508-compliant content. It runs on macOS and Windows. Adobe offers a fully functional 30-day trial, but no free plan. The latest release requires subscription access rather than a perpetual license. Internet activation is required, including a connection within 30 days of first launch.
ClickHelp
ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.