Adobe RoboHelp vs Heretto
Adobe RoboHelp
adobe.com
Heretto
heretto.comSide by side
| Figure | Adobe RoboHelp | Heretto |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Plans published | 8 | 6 |
| Spec score · Technical Documentation Software | 8.4 (#6) | 8.1 (#16) |
| Spec score · Help Authoring Tools | 8.4 (#5) | 8.1 (#7) |
| Spec score · Knowledge base software | 7.9 (#84) | 8.4 (#42) |
| Purpose | RoboHelp is for authoring and publishing online help, policies and procedures, knowledge bases, and self-service content. | Heretto describes its DITA-powered platform as a way for enterprises to create, distribute, and personalize documentation. |
| Support | Adobe directs customers to its Customer Support page for technical questions and provides a technical communication support contact. | Heretto's help site says users can submit a support request, check existing request status, or email the support team. |
Plans
Adobe RoboHelp
- Individual SubscriptionPriced on request
- Individual Subscription — prepaid annualPrice not published
- Individual Subscription — prepaid annualPriced on request
- Team SubscriptionPrice not published
- Team SubscriptionPriced on request
- Enterprise Term License AgreementPriced on request
- Enterprise Term License AgreementPrice not published
- Individual Subscription$29.99 a month
Heretto
- CCMSPriced on request
- DeployPriced on request
- Heretto CCMSPriced on request
- Heretto DeployPriced on request
- Heretto PortalPriced on request
- PortalPriced on request
In their own words
Adobe RoboHelp
Adobe RoboHelp is software for authoring and publishing online help, policies, procedures, knowledge bases, and self-service content. It supports HTML5 and CSS3 authoring, conditional content, and reusable material across documents and channels. Publishing targets include Responsive HTML5, PDF, Adobe Experience Manager, Microsoft Help, and other formats. Authors can also create microcontent for chatbots, search snippets, and voice-response systems. Web-based review and collaboration work with Git and SharePoint Online, while knowledge-base destinations include SharePoint Online, Zendesk, Salesforce, ServiceNow, Zoho, Adobe Experience Manager, and Atlassian Confluence. RoboHelp supports manual and machine translation, full-text search, reader analytics, and creation of Section 508-compliant content. It runs on macOS and Windows. Adobe offers a fully functional 30-day trial, but no free plan. The latest release requires subscription access rather than a perpetual license. Internet activation is required, including a connection within 30 days of first launch.
Heretto
Heretto is a DITA-based platform for enterprises to create, manage, publish, and personalize documentation. Its CCMS combines authoring, version control, branching, workflow management, publishing, and translation management; multiple authors can work in the same file at once without file locking. Governance features include content history, customizable workflows and roles, taxonomy, and metadata. Heretto Deploy distributes centrally stored content through an API for headless publishing. Portal provides a branded self-service site with personalization and granular permissions. Heretto describes CCMS as a SOC 2 Type II certified cloud platform. The web application is compatible with macOS, Windows, and Linux, with Chrome and Firefox officially supported. Heretto lists Deploy, CCMS, and Portal plans, with pricing on request. Portal includes one production and one non-production site, with additional sites available. Heretto says its clients include organizations in high-technology software, manufacturing, insurance, and medical devices. The platform is not designed or optimized for mobile devices or tablets and is not designed for offline use.