Adobe RoboHelp vs Paligo
Adobe RoboHelp
adobe.com
Paligo
paligo.netSide by side
| Figure | Adobe RoboHelp | Paligo |
|---|---|---|
| Price from | — | $416.67/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | — | Yes |
| Plans published | 8 | 6 |
| Spec score · Technical Documentation Software | 8.4 (#6) | 8.5 (#5) |
| Spec score · Help Authoring Tools | 8.4 (#5) | 8.6 (#3) |
| Spec score · Knowledge base software | 7.9 (#84) | 8.9 (#9) |
| Collaboration | RoboHelp supports web-based review and collaboration with Git and SharePoint Online. | Authors, contributors and reviewers work through role-based workflows, assignments, comments and review interfaces. |
| Free plan | No | No |
| Publishing | It can publish to Responsive HTML5, PDF, Adobe Experience Manager, Microsoft Help, and other formats. | Paligo can publish content to PDF, HTML5, eLearning, and GitHub Flavored Markdown. |
| Support | Adobe directs customers to its Customer Support page for technical questions and provides a technical communication support contact. | Business includes standard support; Enterprise includes priority support and guaranteed SLAs, with stated target response times of two hours for urgent and four hours for high-priority issues. |
Plans
Adobe RoboHelp
- Individual SubscriptionPriced on request
- Individual Subscription — prepaid annualPrice not published
- Individual Subscription — prepaid annualPriced on request
- Team SubscriptionPrice not published
- Team SubscriptionPriced on request
- Enterprise Term License AgreementPriced on request
- Enterprise Term License AgreementPrice not published
- Individual Subscription$29.99 a month
Paligo
- Business$15,000 a year
- Nexus Portal$5,000 a year
- Nexus Portal free tierFree
- Nexus Answers$6,000 a year
- Nexus Answers free tierFree
- EnterprisePriced on request
In their own words
Adobe RoboHelp
Adobe RoboHelp is software for authoring and publishing online help, policies, procedures, knowledge bases, and self-service content. It supports HTML5 and CSS3 authoring, conditional content, and reusable material across documents and channels. Publishing targets include Responsive HTML5, PDF, Adobe Experience Manager, Microsoft Help, and other formats. Authors can also create microcontent for chatbots, search snippets, and voice-response systems. Web-based review and collaboration work with Git and SharePoint Online, while knowledge-base destinations include SharePoint Online, Zendesk, Salesforce, ServiceNow, Zoho, Adobe Experience Manager, and Atlassian Confluence. RoboHelp supports manual and machine translation, full-text search, reader analytics, and creation of Section 508-compliant content. It runs on macOS and Windows. Adobe offers a fully functional 30-day trial, but no free plan. The latest release requires subscription access rather than a perpetual license. Internet activation is required, including a connection within 30 days of first launch.
Paligo
Paligo is a cloud-based component content management system for creating, managing, translating, and publishing technical documentation and knowledge assets. Structured authoring includes topic-based content, reuse, variables, version branching, revision history, and workflow management. Teams can publish to PDF, HTML5, eLearning, and GitHub Flavored Markdown. Paligo says it serves organizations in software, manufacturing, and regulated industries managing technical documentation, policies, procedures, and other knowledge content. Listed integrations include Zendesk, Freshdesk, GitHub, GitLab, Amazon S3, Slack, Salesforce, ServiceNow, and Phrase; some may require a separate subscription. A REST API supports external connections and task automation. Paligo states its information security management system is certified to ISO 27001:2022, and that service data is encrypted at rest with AES-256 and in transit with TLS. Business costs $15,000 a year, billed annually per author, from $15,000 per year; it includes two authors and two languages. There is no free plan, but a free trial is available. Upload integrations have a 500 MB limit, except GitHub at 100 MB; the general limit can be raised on request.