Affective AI vs Cresta
Affective AI
affectiveai.com
Cresta
cresta.comSide by side
| Figure | Affective AI | Cresta |
|---|---|---|
| Price from | £99/mo | $12,500/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 5 |
| Spec score · AI Sentiment Analysis Software | 8.4 (#5) | 8.6 (#4) |
| Founded | 2024 | 2017 |
| Headquarters | The contact page gives the company address as North West House, 119 Marylebone Rd, London NW1 5PU. | Palo Alto, California, USA |
| Integrations | The integrations page lists Salesforce, HubSpot, Zoom Phone, RingCentral, Microsoft Teams, Twilio, Genesys Cloud, Five9, Slack, Zapier, and webhooks as available; Dialpad is marked coming soon. | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. |
| Product | Affective AI describes its product as real-time communication intelligence that guides conversations from the first word to the close. | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. |
| Security | The security page states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.3 in transit, UK/EU data residency, SSO, MFA, and audit logging. | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. |
| Support | The pricing page lists email support for Core, priority support for Coach, and 24/7 dedicated support for Sovereign. | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. |
Plans
Affective AI
- Core£99 a month
- Coach£179 a month
- Insight£299 a month
- Command£499 a month
- SovereignPriced on request
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Affective AI
Affective AI provides real-time communication intelligence for sales, customer success, negotiation, and claims and compliance conversations. It can offer contextual prompts about what to say and when, with guidance on delivery, pace and emotional register. Analysis features include live transcription with speaker identification, tone detection, emotion scoring, objection alerts, compliance monitoring and call scoring. Its integrations include Salesforce, HubSpot, Zoom Phone, RingCentral, Microsoft Teams, Twilio, Genesys Cloud, Five9, Slack, Zapier and webhooks; Dialpad is marked coming soon. A REST API supports sentiment analysis and analysis of text or audio. The maker lists SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.3 in transit, UK/EU data residency, SSO, MFA and audit logging. It says audio is not retained beyond processing unless instructed. Core costs £99 per seat per month, and all plans include a 14-day trial requiring a credit card. Sovereign offers on-premise deployment, with custom pricing.
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.