AfterShip Tracking vs parcelLab Track & Communicate
AfterShip Tracking
aftership.com
parcelLab Track & Communicate
parcellab.comSide by side
| Figure | AfterShip Tracking | parcelLab Track & Communicate |
|---|---|---|
| Price from | $29/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Order Tracking Software | 9.4 (#2) | 7.3 (#20) |
| Analytics | Reporting covers shipment volume, processing and transit times, exceptions, on-time rates, tracking-page visits, click-through rates, and reviews. | The page describes delivery performance analytics, AI-powered insights, benchmarking, and dashboard visualizations. |
| Carrier coverage | The tracking product advertises access to data from more than 2,000 global carriers and up to 50 new carriers monthly. | parcelLab says its carrier integrations cover more than 150 carriers worldwide. |
| Data protection | The Trust Centre lists TLS 1.2 encryption in transit and AES-256 encryption at rest, and says services are hosted on AWS and Google Cloud in the United States. | The data processing agreement describes technical and organizational security measures and provides for evidence of compliance, such as certifications and audit reports, upon reasonable request. |
| Founded | 2012 | 2015 |
| Integrations | Official integration listings include Shopify, Salesforce Commerce Cloud, Magento 2, BigCommerce, Amazon Seller Central, Klaviyo, Attentive, Gorgias, Yotpo, and ShipBob. | The parcelLab App Store lists integrations including Shopify, Shopware, Magento 2, Klaviyo, Postscript, Salesforce Service Cloud, Kustomer, Zendesk, and Gorgias. |
| Notifications | The service supports automated customer communications when shipment statuses or estimated delivery dates change, including email and SMS. | It supports automated branded notifications through email, SMS, and push. |
| Purpose | AfterShip Tracking provides proactive shipment tracking intended to reduce WISMO tickets and optimize delivery performance. | Track & Communicate helps brands manage shipment tracking and customer communications across the post-purchase journey. |
| Security | AfterShip states GDPR compliance, SOC 2 Type II audited controls, CIS Benchmarks alignment, and ISO 27001 certification. | parcelLab states that its platform has SOC 2 Type II certification. |
| Support | GetApp reports 4.9 out of 5 for customer support and recurring praise for prompt, knowledgeable help through chat, calls, and screen sharing. | The company offers sales support, platform tours, technical help, and a knowledge base. |
Plans
AfterShip Tracking
- FreeFree
- FreeFree
- Essentials$29 a month
- Premium$59 a month
- EnterprisePriced on request
parcelLab Track & Communicate
- Track & CommunicatePriced on request
In their own words
AfterShip Tracking
AfterShip Tracking gives businesses tools to track orders and shipments, review delivery performance, and monitor exceptions and delivery metrics. The service connects to more than 2,000 carriers through one integration. Tracking updates are available through webhooks, with API updates described as arriving in around 60 minutes or less. Essentials includes email and SMS alerts for shipment milestones and estimated-delivery-date changes. All listed tiers provide a branded tracking page; Premium and Enterprise add custom layouts, styles, and domains, as well as AI-powered estimated delivery dates and product recommendations on tracking pages. Integrations include Shopify, Salesforce Commerce Cloud, Magento 2, Klaviyo, Gorgias, BigCommerce, eBay, Amazon Seller Central, NetSuite, and WooCommerce. The service is available on Android, iOS, and web, with an API platform option. Essentials costs $29 a month, and Premium costs $59 a month; both list 6,000 shipments per year. Enterprise pricing is custom and not listed.
parcelLab Track & Communicate
parcelLab Track & Communicate has no write-up on Specifiction yet; its figures are above.