parcelLab Track & Communicate
parcellab.com
Spec sheet
- Purpose
- Track & Communicate helps brands manage shipment tracking and customer communications across the post-purchase journey.Read 8 Oct 2026 · parcellab.com
- Intended users
- The product page describes it for eCommerce, logistics, customer service, customer experience, and marketing teams.Read 8 Oct 2026 · parcellab.com
- Integrations
- The parcelLab App Store lists integrations including Shopify, Shopware, Magento 2, Klaviyo, Postscript, Salesforce Service Cloud, Kustomer, Zendesk, and Gorgias.Read 8 Oct 2026 · docs.parcellab.com
- Security
- parcelLab states that its platform has SOC 2 Type II certification.Read 8 Oct 2026 · parcellab.com
- Support
- The company offers sales support, platform tours, technical help, and a knowledge base.Read 8 Oct 2026 · parcellab.com
- Headquarters
- Munich, GermanyRead 28 Sep 2026 · parcellab.com
- Founded
- 2015Read 28 Sep 2026 · parcellab.com
- Analytics
- The page describes delivery performance analytics, AI-powered insights, benchmarking, and dashboard visualizations.Read 8 Oct 2026 · parcellab.com
- Carrier coverage
- parcelLab says its carrier integrations cover more than 150 carriers worldwide.Read 8 Oct 2026 · docs.parcellab.com
- Data protection
- The data processing agreement describes technical and organizational security measures and provides for evidence of compliance, such as certifications and audit reports, upon reasonable request.Read 8 Oct 2026 · parcellab.com
- Integration methods
- Order data can be sent through an API, SFTP file transfer, email BCC, or an event bus integration.Read 8 Oct 2026 · docs.parcellab.com
- Notifications
- It supports automated branded notifications through email, SMS, and push.Read 8 Oct 2026 · parcellab.com
- Personalization
- Trigger-based automation can personalize updates using factors such as location, delivery delays, customer behavior, preferences, and engagement history.Read 8 Oct 2026 · parcellab.com
- Pricing availability
- parcelLab says its customized pricing packages are not displayed on public-facing assets.Read 8 Oct 2026 · parcellab.com
- Shipment visibility
- The product provides real-time end-to-end package and pallet tracking, shipment status updates, and a centralized dashboard.Read 8 Oct 2026 · parcellab.com
- Tracking pages
- Brands can use customizable tracking pages with product recommendations, promotions, and mobile, tablet, and desktop support.Read 8 Oct 2026 · parcellab.com
Plans and prices
Track & Communicate Priced on request Pricing is customized based on capabilities, shipment volume, and users Read 8 Oct 2026 · parcellab.com
Where Specifiction places it
- Order Tracking Software#20 of 287.3
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