AfterShip Tracking vs TrackGenie
AfterShip Tracking
aftership.comTrackGenie
trackgenie.ioSide by side
| Figure | AfterShip Tracking | TrackGenie |
|---|---|---|
| Price from | $29/mo | $10/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · Order Tracking Software | 9.4 (#2) | 7.2 (#22) |
| Analytics | Reporting covers shipment volume, processing and transit times, exceptions, on-time rates, tracking-page visits, click-through rates, and reviews. | The product provides delivery performance analytics to help identify issues and optimize shipping strategy. |
| Branded pages | Merchants can publish tracking pages using their branding, custom domains, layouts, CSS, tracking clips, and custom shipment statuses depending on plan. | TrackGenie offers customizable tracking pages with a store’s logo and colors. |
| Carrier coverage | The tracking product advertises access to data from more than 2,000 global carriers and up to 50 new carriers monthly. | TrackGenie lists support for more than 1,200 global carriers, including DHL, FedEx, UPS, and USPS. |
| Integrations | Official integration listings include Shopify, Salesforce Commerce Cloud, Magento 2, BigCommerce, Amazon Seller Central, Klaviyo, Attentive, Gorgias, Yotpo, and ShipBob. | The maker’s documentation lists Shopify, a WooCommerce WordPress plugin, and custom REST API integration. |
| Notifications | The service supports automated customer communications when shipment statuses or estimated delivery dates change, including email and SMS. | The site lists customer updates by email, SMS, and WhatsApp. |
| Security | AfterShip states GDPR compliance, SOC 2 Type II audited controls, CIS Benchmarks alignment, and ISO 27001 certification. | The privacy policy says TrackGenie uses TLS/SSL in transit, AES-256 for sensitive data at rest, bcrypt password hashing, and role-based access controls. |
| Support | GetApp reports 4.9 out of 5 for customer support and recurring praise for prompt, knowledgeable help through chat, calls, and screen sharing. | The privacy policy gives [email protected] as its support contact. |
Plans
AfterShip Tracking
- FreeFree
- FreeFree
- Essentials$29 a month
- Premium$59 a month
- EnterprisePriced on request
TrackGenie
- Starter$10 a month
- Growth$20 a month
- Pro$40 a month
- Enterprise PlanPriced on request
- FreePrice not published
In their own words
AfterShip Tracking
AfterShip Tracking gives businesses tools to track orders and shipments, review delivery performance, and monitor exceptions and delivery metrics. The service connects to more than 2,000 carriers through one integration. Tracking updates are available through webhooks, with API updates described as arriving in around 60 minutes or less. Essentials includes email and SMS alerts for shipment milestones and estimated-delivery-date changes. All listed tiers provide a branded tracking page; Premium and Enterprise add custom layouts, styles, and domains, as well as AI-powered estimated delivery dates and product recommendations on tracking pages. Integrations include Shopify, Salesforce Commerce Cloud, Magento 2, Klaviyo, Gorgias, BigCommerce, eBay, Amazon Seller Central, NetSuite, and WooCommerce. The service is available on Android, iOS, and web, with an API platform option. Essentials costs $29 a month, and Premium costs $59 a month; both list 6,000 shipments per year. Enterprise pricing is custom and not listed.
TrackGenie
TrackGenie automates shipment tracking for online stores through web and API access. Shipments can sync from Shopify, WooCommerce, and other e-commerce platforms without manual entry. The service lists more than 1,200 global carriers, including DHL, FedEx, UPS, and USPS. Customer updates can be sent by email, SMS, or WhatsApp. Stores can create tracking pages with their logos and colors, while delivery-performance analytics help identify issues and refine shipping strategy. Multi-user support includes role-based permissions. Documentation lists Shopify, a WooCommerce WordPress plugin, custom REST API integration, an API reference, and webhooks. Security details include TLS/SSL in transit, AES-256 for sensitive data at rest, bcrypt password hashing, and role-based access controls. The company says it does not sell personal data and describes its practices as GDPR- and CCPA-compliant. The free plan covers up to 50 shipments monthly with basic tracking. Paid plans are Starter at $10 a month, Growth at $20 a month, and Pro at $40 a month; Enterprise pricing is custom.