AgentAssist vs Daisee
AgentAssist
agentassist.com
Daisee
daisee.comSide by side
| Figure | AgentAssist | Daisee |
|---|---|---|
| Price from | — | $99/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 0 | 2 |
| Spec score · Speech Analytics Software | 7.6 (#10) | 7.6 (#13) |
| Spec score · Contact Center Quality Assurance Software | 7.6 (#11) | 7.6 (#12) |
| Company | The site identifies the company as AI CSR Technologies, LLC; it does not state headquarters or founding year on the company page reviewed. | Daisee says it was founded in Australia in 2017 by technology entrepreneur Richard Kimber. |
| Integrations | The site says summaries can be integrated into CRM or ticketing platforms, but does not name specific products on that page. | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. |
| Security | The product pages describe configurable redaction of personally identifiable and other sensitive data, along with configurable security and permission levels. | Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256. |
| Support | The company page invites prospective customers to call, and lists the phone number 888.537.0839. | The Standard Package includes knowledge base and support access. |
Plans
In their own words
AgentAssist
AgentAssist is a cloud-based generative AI speech analytics platform for contact centers, available through web and API. Its capabilities include conversation analytics, call classification and summaries, automated quality assurance, agent coaching, case management, sentiment analysis, real-time assistance, and reporting. Conversation analytics supports transcription-based search with more than 20 filters, saved searches, call review, and customized reports. Automated QA uses customizable scorecards to evaluate 100% of interactions, with results available by agent and question. Real-Time Assist provides a navigator checklist and AI-suggested prompts based on call context. Coaching tools include customized reasons, timestamped notes, alerts, tasks, an agent portal, and activity reporting. Case Management can flag calls using configured criteria, support review and escalation, notify team members, and produce customized reports. The platform offers call-level sentiment analysis and configurable redaction for personally identifiable and other sensitive data, along with configurable security and permission levels. Summaries can often be sent to a system of record by API and may be integrated with CRM or ticketing platforms, though specific products are not named. Pricing is available on request.