AgentAssist vs Feelingstream
AgentAssist
agentassist.com
Feelingstream
feelingstream.comSide by side
| Figure | AgentAssist | Feelingstream |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 0 |
| Spec score · Speech Analytics Software | 7.6 (#10) | 7.7 (#8) |
| Spec score · Agent Assist Software | 7.6 (#8) | 7.7 (#7) |
| Company | The site identifies the company as AI CSR Technologies, LLC; it does not state headquarters or founding year on the company page reviewed. | Feelingstream identifies itself as an Estonian startup founded in 2015. |
| Conversation analytics | Its conversation analytics uses transcription, more than 20 search filters, and customizable reports to help users review calls and extract insights. | Feelingstream analyses calls, chats and emails to produce actionable insights and guide agents in real time. |
| Integrations | The site says summaries can be integrated into CRM or ticketing platforms, but does not name specific products on that page. | The maker lists Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure, and AWS integrations. |
| Product | AgentAssist is a generative AI platform for contact centers that provides real-time agent assistance, automated QA, call summarization, and analytics. | Feelingstream analyzes calls, chats, and emails and guides agents during live conversations. |
| Security | The product pages describe configurable redaction of personally identifiable and other sensitive data, along with configurable security and permission levels. | Feelingstream states it operates ISO 27001-certified information-security processes and keeps EU data in the EU. |
In their own words
AgentAssist
AgentAssist is a cloud-based generative AI speech analytics platform for contact centers, available through web and API. Its capabilities include conversation analytics, call classification and summaries, automated quality assurance, agent coaching, case management, sentiment analysis, real-time assistance, and reporting. Conversation analytics supports transcription-based search with more than 20 filters, saved searches, call review, and customized reports. Automated QA uses customizable scorecards to evaluate 100% of interactions, with results available by agent and question. Real-Time Assist provides a navigator checklist and AI-suggested prompts based on call context. Coaching tools include customized reasons, timestamped notes, alerts, tasks, an agent portal, and activity reporting. Case Management can flag calls using configured criteria, support review and escalation, notify team members, and produce customized reports. The platform offers call-level sentiment analysis and configurable redaction for personally identifiable and other sensitive data, along with configurable security and permission levels. Summaries can often be sent to a system of record by API and may be integrated with CRM or ticketing platforms, though specific products are not named. Pricing is available on request.
Feelingstream
Feelingstream has no write-up on Specifiction yet; its figures are above.