AgentAssist vs Salesloft

AgentAssist is a cloud-based generative AI speech analytics platform for contact centers, available through web and API. Its capabilities include conversation analytics, call classification and summaries, automated quality assurance, agent coaching, case management, sentiment analysis, real-time assistance, and reporting. Conversation analytics supports transcription-based search with more than 20 filters, saved searches, call review, and customized reports. Automated QA uses customizable scorecards to evaluate 100% of interactions, with results available by agent and question. Real-Time Assist provides a navigator checklist and AI-suggested prompts based on call context. Coaching tools include customized reasons, timestamped notes, alerts, tasks, an agent portal, and activity reporting. Case Management can flag calls using configured criteria, support review and escalation, notify team members, and produce customized reports. The platform offers call-level sentiment analysis and configurable redaction for personally identifiable and other sensitive data, along with configurable security and permission levels. Summaries can often be sent to a system of record by API and may be integrated with CRM or ticketing platforms, though specific products are not named. Pricing is available on request.

Salesloft describes its platform as a predictive revenue system that turns signals across a company's revenue stack into prioritized actions for revenue teams. Cadence supports workflows for targeting leads and maintaining engagement, while Conversation Intelligence provides insights from sales conversations. Its product lineup also includes Deals and Rhythm for account teams, plus Clari Forecast, Inspect, and Analytics for revenue leaders. The marketplace lists 288 partners, including Salesforce, Zoom, Okta, LinkedIn Sales Navigator, Zapier, and 6sense. Salesloft lists access through Android, iOS, web, API, and an extension. Its Android mobile app supports Cadence steps, email replies, and other one-off actions; mobile calls require the Dialer add-on. Salesloft Connect is a Chrome extension for access through Salesforce, Dynamics 365, and Gmail. The company says connections use HTTPS/TLS 1.2 or later and stored data uses AES-256-GCM encryption. It reports annual SOC 2 Type 2 examinations and alignment of its information security program with ISO 27001. The platform is hosted on AWS and Google Cloud Platform in the US and EU. Pricing is on request, and package features may vary.