Agentforce Contact Center vs RingQ
Agentforce Contact Center
salesforce.comRingQ
ringq.comSide by side
| Figure | Agentforce Contact Center | RingQ |
|---|---|---|
| Price from | $50/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 5 | 3 |
| Spec score · Call Center Software | 9.2 (#3) | 8.0 (#53) |
| Spec score · Call & Contact Center Software | 9.3 (#1) | 8.0 (#13) |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | Houston, Texas, United States |
| Security controls | The Einstein Trust Layer provides zero data retention with third-party LLMs, toxicity and prompt-injection detection, and audit trails. | Listed controls include SSO, one-time passwords, TLS and SRTP, IP and country blocking, and AI-based spam blocking. |
Plans
Agentforce Contact Center
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
- Workforce Management$50 a month
RingQ
- Free TrialFree
- Enterprise Multi-TenantPriced on request
- Enterprise Single-TenantPriced on request
In their own words
Agentforce Contact Center
Agentforce Contact Center is paid contact-center software for handling voice and digital customer requests. It runs on the web, iOS, and Android, with four request channels and tools for both customer service and workforce operations. Listed capabilities include outbound dialing, a shared inbox, customer and employee portals, a help center, a knowledge base, SLA management, and ticket and workflow automation. It also supports approval workflows, root-cause analysis, API access, offline mode, invoicing and payments, route optimization, and recurring jobs. Agentforce Contact Center costs $125 a month and includes native voice, digital channels, and AI enhancements. Contact Center Plus costs $250 a month and adds workforce and quality management. Contact Center Voice costs $75 a month, billed with Agentforce 1 Edition only; it includes unlimited platform voice minutes and directly integrated customer data. Workforce Management is $50 a month, with workforce planning, forecasting, and an intraday experience. There is no free plan.