Agentforce Contact Center vs SureWFM
| Agentforce Contact Center | SureWFM | |
|---|---|---|
| Free plan | No | No |
| Paid from | $50/mo | $599/mo |
| Platforms | Web, iOS, Android | Web |
| Free plan | No | No |
| Paid from | 75 /user/mo | |
| Outbound dialer | Yes | |
| Workforce management | Yes | |
| Customer portal | Yes | |
| SLA management | Yes | |
| Mobile platforms | both | |
| Invoicing and payments | Yes | |
| Offline mode | Yes | |
| Route optimization | Yes | |
| Recurring jobs | Yes | |
| Shared inbox | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| API access | Yes | Yes |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Workflow automation | Yes | |
| Request channels | 4 channels | |
| Approval workflows | Yes | |
| Root-cause analysis | Yes | |
| Known-error database | Yes | |
| Workaround tracking | Yes | |
| Incident linking | Yes | |
| Permanent-fix tracking | Yes | |
| Deployment options | cloud | |
| Voice channel | Yes | |
| Digital channels | email, web forms, web chat, mobile app chat, SMS, WhatsApp, Facebook Messenger, Apple Messages for Business, LINE | |
| AI agent assistance | Yes | |
| Interaction recording | Yes | |
| Screen sharing | Yes | |
| Visual annotation | Yes | |
| Video recording | Yes | |
| Customer platforms | web_mobile | |
| Demand forecasting | Yes | |
| Intraday management | Yes | |
| Omnichannel forecasting | Yes | |
| Supported channels | voice, email, chat, back-office | |
| Agent capacity | 100 agents | |
| Volume forecasting | Yes |
Listed together in Best Contact Center Workforce Management Software