Agentforce IT Service vs Alemba Service Manager
Agentforce IT Service
salesforce.com
Alemba Service Manager
alemba.comSide by side
| Figure | Agentforce IT Service | Alemba Service Manager |
|---|---|---|
| Price from | $15/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 1 |
| Spec score · IT Problem Management Software | 6.9 (#32) | 8.5 (#12) |
| Founded | 1999 | 2007 |
Plans
Agentforce IT Service
- AI Agent for Employees$15 a month
- IT Service Desk - Enterprise Edition$75 a month
- IT Service Desk - Unlimited Edition$150 a month
- Add-On: Agentforce for Service$125 a month
- CMDB Enterprise$1,000 a month
- Hardware Asset Management$200 a month
In their own words
Agentforce IT Service
Agentforce IT Service has no write-up on Specifiction yet; its figures are above.
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.