Agentforce IT Service vs Xurrent IMR
| Agentforce IT Service | Xurrent IMR | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | |
| Paid from | $15/mo | $6/mo |
| Platforms | Web | Android, api, iOS, Web |
| Free plan | No | No |
| Paid from | 15 /user/mo | 5 /user/mo |
| Root-cause analysis | Yes | |
| Known-error database | Yes | |
| Workaround tracking | Yes | |
| Incident linking | Yes | |
| Permanent-fix tracking | Yes | |
| Deployment options | cloud | |
| Escalation policies | Yes | |
| Post-incident reviews | Yes | |
| Status pages | Yes | |
| Mobile apps | Yes | |
| Audit logs | Yes | |
| Incident retention | 12 days |
Listed together in Best IT Problem Management Software