AgentTime Scheduler vs ezyWFM
AgentTime Scheduler
portagecommunications.comezyWFM
ezywfm.comSide by side
| Figure | AgentTime Scheduler | ezyWFM |
|---|---|---|
| Price from | — | $8/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | — |
| API | — | Yes |
| Plans published | 1 | 3 |
| Spec score · Call Center Workforce Management Software | 7.7 (#13) | 7.8 (#12) |
| Purpose | AgentTime imports call volume forecasts and average call lengths by time period to create weekly schedules for agent groups. | ezyWFM is a workforce management solution built for contact centers. |
| Support | The purchase includes unlimited customer support, which the product page says is free forever. | The pricing page lists next-business-day email support for Basic, same-business-day priority email support and dedicated support for Pro, and 4-hour priority support for Enterprise. |
Plans
In their own words
AgentTime Scheduler
AgentTime Scheduler has no write-up on Specifiction yet; its figures are above.