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SPECIFICTION
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ezyWFM

ezywfm.com

From $8/mo Free trial WebAPI
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Spec score 7.8 #12 of 24 in Call Center Workforce Management Software

Spec sheet

Purpose
ezyWFM is a workforce management solution built for contact centers.Read 5 Oct 2026 · ezywfm.com
Trial
New accounts get a 7-day trial with Basic features for up to 3 users, and no credit card is required to start.Read 5 Oct 2026 · ezywfm.com
Support
The pricing page lists next-business-day email support for Basic, same-business-day priority email support and dedicated support for Pro, and 4-hour priority support for Enterprise.Read 5 Oct 2026 · ezywfm.com
Agent self-service
Agents can view upcoming shifts, swap shifts with colleagues, and request time off from a mobile-friendly interface.Read 5 Oct 2026 · ezywfm.com
Analytics
Dashboards track service levels, agent performance, and forecast accuracy, with CSV and Excel exports.Read 5 Oct 2026 · ezywfm.com
API and integrations
The documentation describes a REST API for importing historical data, syncing employees from an HRIS, and pushing real-time agent states from an ACD.Read 5 Oct 2026 · ezywfm.com
Billing and trial limit
The site says billing is monthly, based on active users, and that trial data is preserved for 30 days after expiration.Read 5 Oct 2026 · ezywfm.com
Forecasting
Forecasting uses Erlang C/X calculations and analyzes seasonal patterns, historical trends, and special events to estimate staffing requirements.Read 5 Oct 2026 · ezywfm.com
Hosting and service providers
The privacy policy identifies Fly.io for cloud hosting, Stripe for payment processing, SendGrid for email delivery, and Sentry for error monitoring and debugging if enabled.Read 5 Oct 2026 · ezywfm.com
Scheduling
Scheduling can auto-generate shifts from forecasts and includes skills-based assignment, shift bidding, and swaps.Read 5 Oct 2026 · ezywfm.com
Security and privacy
The privacy policy says ezyWFM does not sell personal information and describes encryption in transit and at rest, bcrypt password hashing, security assessments, access controls, and audit logging.Read 5 Oct 2026 · ezywfm.com
Time and attendance
The service supports web-based clock in/out from any device, break tracking, and time-off requests with approvals.Read 5 Oct 2026 · ezywfm.com

Plans and prices

Basic $8 a month Monthly billing; charged per active user each month Essential WFM features for small teams · Email support (next business day) · Shift bidding, advanced reports, API access, real-time adherence and SSO listed as features, without plan availability indicated Read 5 Oct 2026 · ezywfm.com
Pro $15 a month Monthly billing; charged per active user each month Advanced features for growing teams · Priority email support (same business day) · Dedicated support Read 5 Oct 2026 · ezywfm.com
Enterprise $25 a month Monthly billing; charged per active user each month Custom integrations via professional services · SLA guarantees · Priority support with 4-hour response Read 5 Oct 2026 · ezywfm.com

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