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SPECIFICTION
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Naumen Workforce Management

naumen.ru

From 30,000 RUB/mo Free trial WebiOSAndroidSelf-hosted
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Spec score 7.9 #8 of 24 in Call Center Workforce Management Software

What it is

Naumen Workforce Management forecasts workload and builds staff schedules around staffing needs, employee qualifications, company rules and employee preferences. It supports attendance control, time tracking, process norming, staffing calculations and real-time analytics. Scheduling capabilities include interval-based volume forecasting, adherence tracking, intraday management and skills-based scheduling. In the cloud version, employees can manage schedules through a personal account and mobile app, exchange shifts and receive change notifications. Cloud reports include punctuality information and a T-13 time sheet for accounting. Naumen offers cloud and on-premise deployment, and lists Android, iOS, web and self-hosted platforms. WFM Cloud is subscription-based and includes maintenance, support and automatic updates; Naumen says it can be configured and launched within several days without customer IT infrastructure. Three cloud plans are listed, each including 20 users: Base WFM at 30,000 RUB a month, Advanced WFM at 50,000 RUB a month and Advanced+ WFM at 80,000 RUB a month. A free trial is available, with no duration specified.

Spec sheet

Purpose
Naumen WFM forecasts workload and plans staff schedules to match staffing needs, employee qualifications, company rules, and employee preferences.Read 2 Oct 2026 · naumen.ru
Deployment
Naumen offers on-premise and cloud deployment; its cloud subscription includes maintenance, support, and automatic updates.Read 2 Oct 2026 · naumen.ru
Trial
Naumen WFM Cloud offers a free trial, but the opened page does not specify its duration.Read 2 Oct 2026 · naumen.ru
Integrations
Naumen says WFM integrates with enterprise ERP, HCM, BI, POS, CRM, and electronic queue systems.Read 2 Oct 2026 · naumen.ru
Support
The cloud page lists chat support during business hours at 8×5 for Base and priority chat support at 12×7 for Advanced and Advanced+.Read 2 Oct 2026 · naumen.ru
Cloud audience
Naumen describes Cloud as suitable for contact centers and customer services with at least 30 staff, as well as mass frontline teams in retail, back offices, and warehouses.Read 2 Oct 2026 · naumen.ru
Features
The product supports attendance control, time tracking, process norming, staffing calculations, and real-time analytics.Read 2 Oct 2026 · naumen.ru
Implementation
Naumen says its cloud service can be configured and launched within several days, and does not require customer IT infrastructure.Read 2 Oct 2026 · naumen.ru
Reporting
The cloud version provides punctuality reporting and a T-13 time sheet for accounting.Read 2 Oct 2026 · naumen.ru
Schedule management
The cloud version lets employees manage schedules through a personal account and mobile app, exchange shifts, and receive schedule change notifications.Read 2 Oct 2026 · naumen.ru
Security and registry
Naumen states that Naumen WFM is included in the Russian software registry.Read 2 Oct 2026 · naumen.ru
Безопасность доступа
В проекте Райффайзенбанка для Naumen WFM была разработана ролевая модель разграничения доступа и настроена аутентификация операторов, менеджеров и аналитиков.Read 30 Sep 2026 · naumen.ru
Целевая аудитория Cloud
Облачная версия рекомендуется контакт-центрам и клиентским сервисам со штатом от 30 человек, а также массовому линейному персоналу в ритейле, бэк-офисе и на складах.Read 30 Sep 2026 · naumen.ru

Plans and prices

Base WFM 30,000 RUB a month From 30,000 rub./month 20 users included · load forecasting · automatic scheduling · standard rules and reports · operator portal and mobile app · chat support during business hours (8×5) · knowledge base Read 2 Oct 2026 · naumen.ru
Advanced WFM 50,000 RUB a month From 50,000 rub./month 20 users included · Base WFM features · standard historical statistics and online status integrations · schedule preferences · online operator monitoring · extended settings · priority chat support during business hours (12×7) Read 2 Oct 2026 · naumen.ru
Advanced+ WFM 80,000 RUB a month From 80,000 rub./month 20 users included · Base WFM features · standard historical statistics and online status integrations · schedule preferences · online operator monitoring · extended settings and priority support (12×7) · visualization module and preset dashboards Read 2 Oct 2026 · naumen.ru

Every Naumen Workforce Management plan and price →

Strong points and limits

Strong points

  • Forecasts staffing needs and schedules by qualifications
  • Includes attendance control and time tracking
  • Employees can exchange shifts in the mobile app
  • Cloud plans include 20 users each
  • Offers cloud and on-premise deployment

Limits

  • No free plan
  • Cloud plans start at 30,000 RUB a month

Who it suits

Naumen WFM Cloud is aimed at contact centers and customer services with at least 30 staff, as well as frontline teams in retail, back offices and warehouses. Organizations seeking on-premise deployment can consider that option alongside cloud service.

Verdict

Naumen WFM brings forecasting, scheduling and time-related workflows into one workforce management product.

Where Specifiction places it

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