CommunityWFM vs ezyWFM
CommunityWFM
communitywfm.comezyWFM
ezywfm.comSide by side
| Figure | CommunityWFM | ezyWFM |
|---|---|---|
| Price from | $20/mo | $8/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Call Center Workforce Management Software | 8.8 (#4) | 7.8 (#12) |
| Forecasting | Forecasting analyzes historical data from multiple sources, supports what-if demand analysis and offers six modeling engines. | Forecasting uses Erlang C/X calculations and analyzes seasonal patterns, historical trends, and special events to estimate staffing requirements. |
| Purpose | CommunityWFM provides workforce management software for contact centers, including forecasting, scheduling, and agent availability tools. | ezyWFM is a workforce management solution built for contact centers. |
| Scheduling | The scheduling engine supports fixed, floating and rotating schedules, automated bidding, shift swaps and cost-versus-coverage optimization. | Scheduling can auto-generate shifts from forecasts and includes skills-based assignment, shift bidding, and swaps. |
Plans
CommunityWFM
- RingCentral AI Workforce Management$20 a month
- EnterprisePriced on request
- EssentialsPriced on request
In their own words
CommunityWFM
CommunityWFM is cloud-based workforce management software for contact centers, with tools for forecasting, scheduling and agent availability. It dynamically forecasts and schedules agents across phone, email and chat, and supports interval forecasting, adherence tracking, intraday management, skills-based scheduling and agent self-service. Essentials is positioned for single-site centers with fewer than 100 agents; Enterprise is for larger or multi-site teams of 101 to 10,000 agents. Enterprise adds automated schedule bidding, schedule optimization and intraday re-optimization. Supervisors and agents can collaborate across channels within the software. Active customers can use the Community Everywhere app on iOS and Android to view schedules, request time off, and respond to overtime or voluntary time-off offers. Listed integrations include Amazon Connect, Genesys, Five9, RingCentral and Talkdesk; custom integrations can exchange adherence, call volume and payroll data. CommunityWFM says its cloud service runs on Amazon Web Services and undergoes annual SOC 2 Type II and GDPR-standard audits. It was founded in 2005 and is headquartered in Richardson, Texas.