Agile CRM vs Bitrix24 CRM
Agile CRM
agilecrm.com
Bitrix24 CRM
bitrix24.comSide by side
| Figure | Agile CRM | Bitrix24 CRM |
|---|---|---|
| Price from | $8.99/mo | $69/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 12 | 6 |
| Spec score · Customer Relationship Management - Small Business Software | 9.5 (#1) | 9.4 (#2) |
| Spec score · Small Business CRM | 9.5 (#1) | 9.4 (#3) |
| Spec score · CRM for small business | 9.3 (#6) | 9.4 (#2) |
| Founded | 2013 | 2012 |
| Free plan | Yes | Yes |
| Integrations | The vendor highlights integrations with Twitter, Facebook, Google Apps, Twilio, RingCentral and LinkedIn; plans also list Google, Shopify and Stripe sync. | Listed integrations include Gmail, Google Calendar, Google Drive, Microsoft Office, Outlook, OneDrive, Exchange, Active Directory/LDAP, Dropbox, Box, Xero, Mailchimp and Unisender. |
| Intended users | The company describes Agile CRM as an integrated sales and marketing solution for small and medium-sized businesses. | Bitrix24 describes Basic as suited to solopreneurs and small teams, Standard to mid-sized businesses, and Professional to scaling companies needing deep automation. |
| Limit: support | TechRadar says live support is limited and response times can vary, leaving users reliant on self-service resources. | Reviews report that customer support can be slow or limited, especially for free-plan users without technical support access. |
| Product | Agile CRM combines sales enablement, marketing automation, and customer service in one CRM platform. | Bitrix24 describes itself as an online workspace centered on CRM, with project management, online collaboration, communication, and workflow automation tools. |
| Rating on Apple App Store | 1.6 out of 5 from 33 ratings | 4.4 out of 5 from 1.2K ratings. |
| Rating on Capterra | 4.1 out of 5 from 526 reviews | 4.2 out of 5 from 1,006 reviews. |
| Rating on G2 | 4.0 out of 5 from 368 reviews | 4.1 out of 5 from 614 reviews. |
| Rating on GetApp | 4.1 out of 5 from 522 reviews | 4.2 out of 5 from 1,005 reviews. |
| Rating on Trustpilot | 4.6 out of 5 from 1,775 reviews | 1.9 out of 5 from 112 reviews. |
| Security | The pricing FAQ says customer data is stored in a separate database on Google Cloud and states a 99.5% uptime guarantee on paid plans. | Bitrix24 says data transfers use TLS encryption and that it provides protections intended to help customers operate in compliance with HIPAA, GDPR, and other frameworks. |
| Support | Support options include email support available 24/5, weekday phone support, scheduled calls, and weekly training workshops. | Bitrix24 offers a helpdesk, support contact option, webinars, how-to videos, and courses; the company page reports around 75,000 support chats and tickets each month. |
| What it does | Agile CRM combines sales, marketing and customer-service automation in one cloud SaaS platform aimed at small and growing businesses. | Bitrix24 is an online workspace combining CRM, project management, collaboration, communications and workflow automation. |
Plans
Agile CRM
- FreeFree
- Starter$8.99 a month
- Regular$29.99 a month
- Enterprise$47.99 a month
- FreeFree
- FREEFree
- Starter$8.99 a month
- STARTER$8.99 a month
- Regular$29.99 a month
- REGULAR$29.99 a month
Bitrix24 CRM
- FreeFree
- Basic$69 a month
- Standard$144 a month
- Professional$289 a month
- Enterprise$399 a month
- Enterprise$579 a month
In their own words
Agile CRM
Agile CRM combines sales enablement, marketing automation, and customer service in one CRM platform. Sales tools cover contact and deal management, lead scoring, appointment scheduling, telephony, and sales reporting. Marketing features include campaign automation, email campaigns and tracking, landing pages, web engagement, and mobile marketing. Service tools include helpdesk ticketing, groups, labels, canned responses, views, activities, and reports. Android and iOS apps support managing contacts, sending campaigns, and making calls. Listed integrations include Twitter, Facebook, LinkedIn, Zendesk, HelpScout, and LiveHelpNow; developer resources include REST and language APIs, webhooks, and single sign-on integration. The Free plan costs nothing and allows up to 10 users and 1,000 contacts and companies. Starter costs $8.99 a month and includes 5,000 API calls per day. Higher plans add features such as two-way telephony and call recording. The pricing FAQ states a 99.5% uptime guarantee on paid plans. Agile CRM describes its offering as a sales and marketing solution for small and medium-sized businesses.
Bitrix24 CRM
Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.