Agile CRM vs CloudTalk AI Voice Agent
Agile CRM
agilecrm.comCloudTalk AI Voice Agent
cloudtalk.ioSide by side
| Figure | Agile CRM | CloudTalk AI Voice Agent |
|---|---|---|
| Price from | $8.99/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 12 | 8 |
| Spec score · Voicemail Drop Software | 9.5 (#1) | 9.2 (#2) |
| Company identity | LinkedIn lists Agile CRM by Mantra as a privately held software-development company founded in 2013 with 51–200 employees and headquarters in Dallas, Texas. | Crunchbase lists the legal name as CloudTalk.io, Inc., founded by Martin Malych and Viktor Vanek in 2016. |
| Founded | 2013 | 2016 |
| Free plan | Yes | No |
| Integrations | The vendor highlights integrations with Twitter, Facebook, Google Apps, Twilio, RingCentral and LinkedIn; plans also list Google, Shopify and Stripe sync. | CloudTalk lists more than 95 standard CRM, helpdesk and ATS integrations, including HubSpot, Salesforce, Pipedrive, Zendesk, Zoho, Intercom and Zapier. |
| Rating on G2 | 4.0 out of 5 from 368 reviews | 4.4 out of 5 from 1,939 reviews |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 4 reviews | 4.6 out of 5 from 75 reviews |
| Rating on GetApp | 4.1 out of 5 from 522 reviews | 4.4 out of 5 from 271 reviews |
| Rating on Trustpilot | 4.6 out of 5 from 1,775 reviews | 4.2 out of 5 from 867 reviews |
| Support | Support options include email support available 24/5, weekday phone support, scheduled calls, and weekly training workshops. | CloudTalk pricing states that 24/7 chat and email support is included in all plans. |
| What it does | Agile CRM combines sales, marketing and customer-service automation in one cloud SaaS platform aimed at small and growing businesses. | CloudTalk combines a cloud business phone system with autonomous AI voice agents for inbound and outbound calls. |
Plans
Agile CRM
- FreeFree
- Starter$8.99 a month
- Regular$29.99 a month
- Enterprise$47.99 a month
- FreeFree
- FREEFree
- Starter$8.99 a month
- STARTER$8.99 a month
- Regular$29.99 a month
- REGULAR$29.99 a month
CloudTalk AI Voice Agent
- AI Specialist$349 a month
- Custom€0.15 a month
- Starter$25 a month
- AI Receptionist (US pricing stated on page)$99 a month
- AI Voice Agents add-on$99 a month
- AI Specialist$349 a month
- AI Specialist (US pricing stated on page)$349 a month
- AI ReceptionistPrice not published
In their own words
Agile CRM
Agile CRM combines sales enablement, marketing automation, and customer service in one CRM platform. Sales tools cover contact and deal management, lead scoring, appointment scheduling, telephony, and sales reporting. Marketing features include campaign automation, email campaigns and tracking, landing pages, web engagement, and mobile marketing. Service tools include helpdesk ticketing, groups, labels, canned responses, views, activities, and reports. Android and iOS apps support managing contacts, sending campaigns, and making calls. Listed integrations include Twitter, Facebook, LinkedIn, Zendesk, HelpScout, and LiveHelpNow; developer resources include REST and language APIs, webhooks, and single sign-on integration. The Free plan costs nothing and allows up to 10 users and 1,000 contacts and companies. Starter costs $8.99 a month and includes 5,000 API calls per day. Higher plans add features such as two-way telephony and call recording. The pricing FAQ states a 99.5% uptime guarantee on paid plans. Agile CRM describes its offering as a sales and marketing solution for small and medium-sized businesses.
CloudTalk AI Voice Agent
CloudTalk AI Voice Agent combines business calling with AI agents for inbound and outbound calls, with the option to hand calls to a human agent. AI Receptionist can answer frequently asked questions, route callers, collect contact details, take messages, and block spam and robocalls. AI Specialist adds identity authentication, multi-step issue resolution, payment and invoice handling, calendar synchronization, rescheduling, and call analytics. The service lists support for more than 60 languages; AI Receptionist understands more than 70 languages and accents. It integrates with systems including Salesforce, Zendesk, HubSpot, Pipedrive, and Zoho CRM, and offers an API, webhooks, workflow automation, Zapier, and Make for custom connections. CloudTalk lists browser and desktop access, along with iOS and Android apps. Pricing includes AI Receptionist at $99 a month for 200 minutes and AI Specialist at $349 a month for 1,000 minutes; a 14-day trial is listed.